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Beck & Masten Buick GMC South

Houston, TX

4.5
2,567 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,567 reviews

July 12, 2017

Very friendly and helpful Rosanna Vasquez was very sweet, helpful and informative. She seemed very caring and treating me as tho L was her only customer" Vehicle I'd #. FB More

by Lila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosanna Vasquez
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Lila! I'm very happy to hear that Rosanna was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! We look forward to serving you again! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Oil change and tire rotation! Met with manny escalon and was more than good to me! Headed over with rose, she set my services up and was very generous & polite! Sat down was done More

by Djpaulofhtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose, Tina , Manny Escalon
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this great review! I'm very happy that we were able to help you and treated you with the customer service we know you deserve. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Great place to do Business with. EB633953 This dealership service department is wonderful. As soon as you drive in you are greeted and everyone is very courteous. Rose was my adviser and made More

by EB633953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez, Toni
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear of your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Always a Good Experience!! From the day I purchased my vehicle from Beck and Masten South I have received quality customer service with every visit to the dealership. This is t More

by A. WILTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez and Toni
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your kind words. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Oil change Staff were friendly, knowledgable and efficient. My oil change and multi-point vehicle inspection were done quickly. Overall, it was a great experienc More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni, Ilse
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon | Service Manager

July 12, 2017

Very fast service and nice employees Very nice and friendly employees Fast service. They just start the service when I get there. I definitely will recommend it for sure. Thank you so m More

by Miriam Padilla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. Sincerely, Manny Escalon | Service Manager

July 12, 2017

Excellent I rate Beck and Masten SOUTH the best dealership for customer service and Sales. I would like to thank MANNY ESCALON GABRIELLA CANO and TONI DE LA ROS More

by Heriberto Cisneros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GABRIELLA CANO, TONI DE LA ROSA, Chad Garland, Manny Escalon
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Toni and I were able to provide you with the excellent customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Manny Escalon | Service Manager

July 11, 2017

Great Service! Went to dealership to fix a rattling noise due to prior catalytic converter replacement. The warranty had expired but they replaced the part with no l More

by B&MReview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 11, 2017 -

Beck & Masten Buick GMC South responded

We appreciate the time it took for you to assign our dealership with such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Manny Escalon | Service Manager

July 11, 2017

Oil Change Every time I visit the service department at Beck and Masten South, whether it's for an oil change or something more serious for my vehicle, I receiv More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Vasquez
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Manny Escalon | Service Manager

July 11, 2017

service Jamie was above and beyond service, very professional, and answered all my questions, the time to check and repair my car was excellent. great job. an More

by chay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni at cashier, Jamie Ward
Jul 12, 2017 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! I am happy to hear that Jamie and Toni were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Manny Escalon | Service Manager

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