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Beck & Masten Buick GMC South

Houston, TX

4.5
2,555 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,555 reviews

July 08, 2017

Service Department Took Vehicle in for oil change along with tire rotation and the job was completed in timely manner. Did not have to spend the entire day waiting for More

by mp1809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toni-66415
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I'm proud that this was received during your time spent with us. Regards, Manny Escalon | Service Manager

July 07, 2017

Oil Change, Rotation-fluids checked Appointment and Service was terrific. They were true to their word-waited for oil change, rotation,etc and it was done in 1 hour. Highly recommend t More

by Christine Rapacki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only worked with front desk employees and check out and they were super.
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

Christine, I'm glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Beck & Masten Buick GMC South for your vehicle needs. Regards, Manny Escalon | Service Manager

July 07, 2017

Service is always professional I've been doing my maintenance and oil changes here since 2013 for my GMC truck. The service is always top notch, friendly and shop run by top techs. More

by J Delgado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Regards, Manny Escalon | Service Manager

July 07, 2017

Vehicle service I got great service at time of purchase and when I returned to service my GMC YUKON. Also was pleased with my price and pymt More

by Rosa1515
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Beck & Masten Buick GMC South responded

We are truly grateful for this awesome review! I'm thrilled that we were able to take care of you. Thank you again and we look forward to the opportunity to service you in the future. Regards, Manny Escalon | Service Manager

July 06, 2017

Beyond impressed Karla M. was the perfect mix of friendly, knowledgeable, and understanding. She explained what needed to happen, but more importantly she gave a truth More

by Loneoso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Hi Loneoso and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Karla is a great asset and we're thankful to have her on our team. We appreciate your business! Best, Manny Escalon | Service Manager

July 05, 2017

very good service. employees are so friendly. Great service. Great employees.always a pleasure going to get my oil change. Nice employees. Every time I go to Beck and Master to get my oil change I More

by ayala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ilse
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We appreciate your review! Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Manny Escalon Service Manager

July 05, 2017

Great customer service Everyone here at Beck & Master is very professional and friendly they make me feel welcomed and comfortable every time I come to get service done on m More

by Irma1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Please, don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Sincerely, Manny Escalon Service Manager

Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Please, don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Sincerely, Manny Escalon Service Manager

July 02, 2017

Good service Great people and good work and good service, honest and on time always there to help good management low prices clean facility and good coffee More

by Gmcman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Sincerely, Manny Escalon Service Manager

July 02, 2017

Started from the bottom. I visit the dealership for ALL my vehicle needs...this should be the end of my rview. need i say more, well yes i can. Jaime wasn't in today and he i More

by Wands69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Tommy, Youngman with the Winshield company, Gaby, Jocelyn, Monica Davis, Mrs. Mary on the grill
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your kind words. We feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Manny Escalon Service Manager

July 01, 2017

Politeness and Good Attention It was one of the best experiences ever when servicing. I took my daughter with me and they treated us very good. Very good wi-if connection and loung More

by Salsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby, Jocelyne
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for your 5-star review, Salsa. Please let us know if you need anything else! Sincerely, Manny Escalon Service Manager

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