Beck & Masten Buick GMC South

The people at this dealership were very friendly and knowledgable. They were able to answer any questions which I had and were able to present other alternatives. Mr. Robert Pfister was a very knowledga knowledgable. They were able to answer any questions which I had and were able to present other alternatives. Mr. Robert Pfister was a very knowledgable salesman that took it on himself to try and get me what I wanted. The people at this dealership were all very polite and made it seem that they wanted to try their best to get me what I wanted the most practical way. More

We went to look at vehicles on a very cold and rainy day. Without any hesitation, Robert moved vehicles around, let us drive several, and educated us about the vehicles we were looking at. He answered all of Without any hesitation, Robert moved vehicles around, let us drive several, and educated us about the vehicles we were looking at. He answered all of our questions and was able to compare similar vehicles from other brands. We told him we would be back in a few weeks. When we next talked to Robert, we gave him the list of what we wanted and he proceeded to find it. While in limbo, he loaned us vehicles and kept in touch about the one they were having delivered. When we received our new Acadia, we went through an orientation session with Robert that was nothing short of amazing. This man knows his vehicles and he cares about his customers. You couldn't ask for more. Beck and Masten should be proud to have an employee of this caliber. More

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the torrent for the repair. Soon after she got it back, I went to look at the door handle and notice the terrible paint job. The paint looked like it was just dripping off the door handle. Clearly the handle was over sprayed and allowed to ooze and dry. No quality control at all. I told her to take it back , this is not what we expected from a dealership. It took her like a couple of months but she finally took it back. They took a look at the paint and said ok. I just wanted an original GM handle, with a quality paint job to match the vehicles. Her extended warrant was about to expire in two months, so I asked if the handle itself would have any coverage after the warranty expires. The answer I got was it would have a year of coverage. Eight months go by since we got it back and the handle breaks off again. We contacted Beck n Masten only to hear it would not be covered. The coverage started when it first broke not when we took it back about the paint. They told us we could however contact the company who painted the part. Beck n Masten dealership doesn’t paint the parts????? Why are we taking it to the dealership, if they just hand the paint job over to high tech auto sound or collision or whatever …. If I wanted some cheap paint job, I’d just can spray it. So much for dealership quality. We didn’t even bother to try and see if they would do any good on their work. I’m not even sure it was a GM part anymore, why would they go through the trouble of removing the paint, priming and repainting. It is more cost efficient for them to just get some cheap aftermarket part and just paint it. I know what you’re thinking; we must be tough on the torrent. she is the first owner of an 07 with only 60,000 miles on it. Like really. And I didn’t know her at the time of purchase, but don’t even get me started on the interest rate she got from them. They saw her coming to say the least, it is outrageously high. More

My husband and I decided (April 2012) it was time to unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within a unload our gas guzzling Yukon Denali; we visited Beck and Masten and had the MOST amazing car selling/buying experience with Robert Pfister. Within an hour, Robert offered us a great trade in, listened to what I wanted in a car, and had me in a brand new Buick Verano! I appreciated his willingness to work with us; he was never pushy, but very knowledgeable and most importantly - he CARED that we drove away pleased with our new car. We were so pleased in fact, that we sent our son to Robert recently, to purchase a truck. Again, Robert made what sometimes is a grueling experience (shop, trade, finance, etc.) a very good one - and our son drove off in his first financed vehicle, very happy! I have recommended Robert Pfister at Beck & Masten to many of my friends, and next time we are in the market to buy, we will go right back to Robert. Thanks, Darla Hickman More

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, and they were very courteous and professional. Those two were wonderful! More

Buying the 2010 gmc was quick, Justin was friendly and helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a gre helpful throughout the sale, He worked hard on getting everything I wanted and got the payments in my ballpark. Thanks to him and the staff for a great experience. More

I was in the market for a new "used" car and Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car t Mike B. went out of his way to find me the perfect car. We told him what I wanted and what I can afford and he came thru for me. Even drove the car to my work. Thank you so much for making my experience easy I am very greatful. Love my CR-V ! More

Mike was very friendly even picked me up from my work so I can see the car and test drive it. Best Sales Person I have ever had. I did not feel pressured and I love my new vehicle. I can see the car and test drive it. Best Sales Person I have ever had. I did not feel pressured and I love my new vehicle. More

This was the best car buying experience I have had thus far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details far. Latonya Briscoe was very pleasant, friendly, and extremely helpful. She made everything easy and I appreciated her explaining all the details of my beautiful new Buick LaCrosse. Linda Charmaigne was also fantastic and very helpful. The little things both of these ladies did (like phone calls checking in and thank you notes) made the experience worth talking about to others. Everyone from the front counter to the service department have been great. I will definitely recommend this dealership and the sales personnel I worked with to my friends and others. My husband came in with me and stated he wished his recent purchase of a new vehicle (at a different dealership) would have been as great as mine. I am confident we will both be back in the future. Thank you. More