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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,569 Reviews

1,569 Reviews of Beck & Masten Buick GMC South - Service Center

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June 09, 2017

oil change. Staff is very friendly and wait time is reasonable for being so packed.. also the cookies and coffee hit the spot early in the morning. More

by gabe rendon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ilse Davila
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much Gabe for this wonderful review! We look forward to seeing you again soon. Regards, Manny Escalon | Service Manager

June 08, 2017

Oil Change Tirte Rotation Very Timely Made Sure The Customer Happy Leaving A Very Pleasant Time Waiting Look Around No Pressure Every One Very Friendly Look Forward To Deal Wit More

by rpsid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez 82830
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for this amazing review! We look forward to servicing your vehicle again. Manny Escalon | Service Manager

June 08, 2017

6/8/2017 Experience Rose was very helpful,provided great customer service, and professional. She really helped me get in and out quickly. I will defiantly be back for my More

by gonzalesj19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We are pleased to hear that you had an excellent experience with Rose and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Manny Escalon | Service Manager

June 07, 2017

My experience was great as always. I was late for my appointment and i was still taken care of with courtesy and promptness. When my vehicle was ready i was immediately notified. More

by MissCookie2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vazquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Beck & Masten South for your vehicle needs. Manny Escalon | Service Manager

June 07, 2017

Great people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my More

by Cary the man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Manny Escalon | Service Manager

June 07, 2017

Warranty work. Custom service was excellent. I was updated thru out the whole process. Rose Vazquez did a terrific job explaining the issues with my truck & keeping More

by Botello1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Vazquez , Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Hi Botello and thanks for your kind words! We appreciate Rose as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Manny Escalon | Service Manager

May 31, 2017

Great Experience I was able to get an appointment quickly. My car was serviced in a timely manor. Plus any issue with my car was diagnosed and taken car of. More

by Buickregal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Manny Escalon | Service Manager

May 29, 2017

Very Helpful and satisfing I had to take my GMC truck in for oil change and audio issues. Jamie was attentive and was positive they would explore all options to resolve my issue More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Roy, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Manny Escalon | Service Manager

December 07, 2016

Recall , Recall on my Enclave was to take one hour. Instead, I waited 4 hours for this fix. Had already taken car for recall previously and after a couple e ho More

by Carfix0724
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Not sure if name of employee was Rosie
October 21, 2016

Correcting an issue Hats off to Jason Beck who personally saw to it that my truck (prior issues) was taken care of and returned to me in a timely manner. I am not going t More

by mmwest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabby and Tommy, Jason Beck, Manny Escalon