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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,569 Reviews

1,569 Reviews of Beck & Masten Buick GMC South - Service Center

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December 07, 2015

Great! I always have a good experience when I bring my car in for service. Rosie is great and takes care of me. Service is always done the right way, and I More

by dib5193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Manny Escalon
July 22, 2015

GREAT SERVICE Came in after 9 am to get my Saturn Vue checked. I was informed by Charlie it would be a long wait I could leave it or come back. I told Him it okay i More

by shila200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
charlie (Seats at desk in front of Mr Manny Escalon office, Manny Escalon
October 03, 2014

Sorry Recall Svc Follow Thru My 2007 Saturn Ion's involved w/the massive GMC recalls for the ignition switch. I took it in to Beck & Masten, Gulf Fwy, Houston & was told parts h More

by bobdehoyos
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jamie Ward
July 29, 2014

Rosie Hernandez Best Svc Advisor at Beck & Masten- Rosie, thank you again for taking matters into your own hands. I appreciate your help, I cannot thank you enough.. No one can get the job done like More

by lusylou5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
June 06, 2014

Always Dependable Been going there for several years now - they are friendly service and check the car over and make appropriate recommendations - new over sell. They More

by mmmjre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
February 07, 2014

We purchased a use 2009 Acadia from this dealership in July. It was sold to us with problems despite the dealership assuring us it went through an extensive checklist before it was offered for sale. So fa More

by reluctantowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Jamie Ward, Manny Escalon
August 17, 2013

I can't say enough good things about the service department at Beck and Masten. I called Jaime Ward looking for someone to help me since the dealership close to me did not want to help me. I have More

by JenniferHarker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Ward, Manny Escalon
February 13, 2013

Everything was great until the door handle broke off; Rosie Hernandez has great customer service at the repairs desk. My wife had extended warranty so no problem. she paid the deductible and left the to More

by luismeza455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
December 22, 2012

Rosie and Raul were awesome. I needed a key fob reprogrammed that I had purchased on the internet. It was defective, but these two employees went out of their way to fix it. It didn't take long, More

by Scottofoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Raul Lopez and
April 20, 2012

I've been in the automotive industry for over 40 years. Normally I would contact the service writer with issues before my wife would take the vehicle in for service. This time I let my wife take her vehic More

by m osullivan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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