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Bedford Chrysler Dodge Jeep Ram - Service Center

Bedford Hills, NY

4.8
147 Reviews

147 Reviews of Bedford Chrysler Dodge Jeep Ram - Service Center

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April 20, 2024

Great service. This trip was for new tires on the truck. I took advantage of the buy 3 get 1 for $1 promo. They got me in within a few days for an appointment. Tire More

by Aviking427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2024

Love the early Saturday option for service. Brought my car in for an oil change and was greeted with a smile from Kimberly. She was very kind and helpful. More

by neenz719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with us! We're glad to hear that you enjoyed the early Saturday service option and had a pleasant interaction with Kimberly. We strive to provide excellent customer service, and we appreciate your feedback. We hope to see you again soon!

April 06, 2024

Vehicle was returned in worse condition then when dropped off for service. Parts installed incorrectly More

by Jeep1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

We are concerned to hear that you were unsatisfied with your service. We want to hear more about your appointment so that we can ensure that your car gets the service it needs. Please don't hesitate to reach out to us when you can. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com

March 11, 2024

2023 grand Cherokee with 2 bad batteries. Service dept rep Kim had an attitude, condescending, very passive aggressive. Told it would take hours to diagnose the issue and it took a day and a More

by Drew
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi Drew, we'd like to apologize for any negative experiences at your service appointment. We want to ensure that all of our customers receive the utmost customer service, and we'd like to work with you to resolve this issue. When you have a moment, please reach out to us. Sincerely, Warren Pandiscia, Service Manager, warren@bedfordjeep.com

March 01, 2024

They were extremely accommodating with offering a pick up to retrieve my car. The car was washed and clean. The service people were friendly and easy to deal with. I appreciated the communication also. They More

by Chelle5212003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver who picked me up
Mar 04, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Chelle, thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our team and that you found our communication and service to be top-notch. We look forward to welcoming you and your car back in the future!

February 29, 2024

Always bring my Wrangler 4xe here. Service is quick, they are friendly, are knowledgeable and pay attention to details. More

by Mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Pandiscia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're thrilled to hear that you consistently have a great experience with us when bringing in your Wrangler 4xe!

February 25, 2024

Fast service. In and out very quickly. Nice people and very helpful even on small issues More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Caulfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our team and that we were able to assist you quickly and effectively. We appreciate your support and hope to see you again soon!

February 09, 2024

Very attentive and very personable, helpful and friendly customer service My needs were taken care of. More

by Cdecker054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that our customer service team was attentive, personable, and helpful. It's our goal to ensure that all of our customers' needs are taken care of. We appreciate your feedback and hope to serve you again soon.

February 03, 2024

Great experience Kim is awesome I was in and out in an hour and a half just like she said More

by Autonickmaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Barrows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Hi there! Thank you for sharing your great experience with us. We're glad Kim provided an efficient and timely service. We strive to make every visit enjoyable and hassle-free. We appreciate your kind words and hope to serve you again soon!

January 29, 2024

Bedford Jeep Dealership is absolutely a people, family friendly place to do business. I’ve been a customer for about 3 yrs . They are polite and helpful down to the last detail. I’m very pleased. If you’r More

by esmielynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Iacomini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Valloni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Pandiscia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Monteleone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Caulfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kimberly Barrows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Bedford Chrysler Dodge Jeep Ram responded

Thank you for your kind words and for being a loyal customer for the past 3 years. We're glad to hear that you find our dealership to be people and family friendly. We're always here to help with car sales and work within your budget.

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