Benton Nissan of Hoover - Service Center

Several months ago I brought my Murano in for an oil change and tire rotation. This was not my first time using the service department at Crown Nissan. I have owned 3 Nissans over the past 20 years an change and tire rotation. This was not my first time using the service department at Crown Nissan. I have owned 3 Nissans over the past 20 years and all have been purchased and/or serviced at Crown Nissan over the past 20 years. A couple of months after I brought the car into the shop, my father was replacing my battery and realized the engine cover was missing. Because the last people under the hood were from Crown, I called and spoke with a young lady in the service department. I explained the situation and she told me she would have the service manager call me. A couple of weeks went by and I had not heard anything, so I stopped by the dealership and spoke with the young lady again. She and another member of the service department looked at the car and saw the cover was gone, but told me the service manager would have to make a decision. They told me the manager would call me within a couple of days. Another couple of weeks went by and I still had not heard anything from anyone at Crown. I stopped by the dealerhsip again and told the young lady I had not heard from the service manager. She found him and brought him to my car (I think his name is Jeff). He acknowledged that he had been given my information but he had been too busy to return my calls. He explained that there was no reason based on the previous service ticket for them to have removed the engine cover, so he would not replace the cover. I explained that they spoke to me about two leaks they saw that day and maybe that was when the cover was removed. He became very condescending after that and began accusing me of trying to get something for free and having service done at other places. As I tried to continue to talk with him, he refused to listen and continued to talk over me and treat me as if I had done something wrong. As a customer that has not only purchased vehicles from this dealership and had vehicles serviced at this dealership for more than 20 years, I was very offended at the accusation of fraud. I have referred several people in the past to Crown who have purchased vehicles and used the service department but that will never happen again. The fact that it took more than a month to get a response from the service manager (which would not have happened if I had not gone back to the dealership)is unacceptable. If the service manager is representative of what Crown now stands for, there is no reason for me to spend my money there in any capacity. More

I took my daughter's vehicle to Crown Nissan for repairs. The first mistake I made was telling them it was my daughter's car because they used that to their advantage. They were aware that most parents would The first mistake I made was telling them it was my daughter's car because they used that to their advantage. They were aware that most parents would do whatever it took to put their child in a safe and reliable vehicle. The first visit was in June 2011 and the repairs were performed for $189.00. To make this review short, I ended up at Crown Nissan two additional times with the same problems I initially had in June 2011. The second visit was in July and costed $700. These repairs lasted until December 2011 and needless to say they wanted to make addtional repairs for $800. The service advisor Angella, who was not knowledgeable, could only tell me that the machine gave a different code each time. How do I know if the repairs from the first two visits were not performed correctly? The vehicle was doing the exact same thing it was doing in June but Crown insisted that it was something different wrong each time I returned which required addtional repairs and of course more money! This is definitely not an honest dealership! I would recommend the Good Year on Hwy 150 located next to the Shell Service station. They have been in business for over 20 years and have performed all of the service for my company's vehicles. Very HONEST repair shop and if they can't repair your vehicle they will let you know and also recommend a place. I only visited Crown the first time in July due to time restraints which in the end was NOT a good idea! Also, Crown please DO NOT waste your time replying with your apology because it is only ment to lure in more customers. More