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Benzel-Busch Motor Car

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,401 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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28 Grand Ave

Englewood, NJ

07631

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Showing 4,401 reviews

June 14, 2024

Overall the experience was good. The salesman was very polite and helpful. Answered all our questions and concerns. A nice young man. More

by IPANSARI
Recommend Dealer
Yes
Employees Worked With
Mubeen Rana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with us. Providing excellent customer service is our priority, and we're glad that our salesman was polite, helpful, and able to address all your questions and concerns. We appreciate your kind words and your acknowledgment of our team member's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 13, 2024

This is my 3rd lease from BB and from Mr Jay Lee. .. the whole experience was simply the best.. everyone there is always looking out for your best interest and makes entire experience so pleasant...if More

by WSLEEQ99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your loyalty and for choosing Benzel-Busch for your third lease! We're thrilled to hear that your experience, guided by Mr. Jay Lee, has been consistently outstanding. Providing exceptional service and ensuring our customers' best interests are always at the forefront of what we do. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
June 13, 2024

Jay Lee in sales is always willing to help out in any way with his customers and we appreciate that! More

by MIZTINALEE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your wonderful review! We're delighted to hear that Jay Lee in sales has consistently provided you with helpful assistance. Ensuring that our customers receive the support they need is our priority, and we're glad that Jay has been able to assist you in any way possible. We'll be sure to pass along your kind words to him; he'll be thrilled to hear your feedback. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 10, 2024

This dealership is outstanding. Wonderful customer service. Our salesperson, Doug Ryan, was knowledgeable, professional and got us the car we wanted at a great price. The salespeopl More

by Mad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your glowing review! We're thrilled to hear that you had an outstanding experience at our dealership and that you found our customer service to be wonderful. It's fantastic to hear that Doug Ryan provided you with knowledgeable and professional assistance and helped you get the car you wanted at a great price. Ensuring a positive and pressure-free experience for our customers is our priority, and we're delighted that our sales team exceeded your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 07, 2024

Robinson is the best in sales and Chris is the best in service! Everyone there is very nice and professional. More

by GRACE_GREENBERG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Iseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robinson Espinal
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your fantastic review! We're thrilled to hear that Robinson provided you with excellent service in sales and that Chris offered top-notch service in our service department. Ensuring our customers receive the best care possible, whether in sales or service, is our priority, and we're delighted that both Robinson and Chris exceeded your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 06, 2024

I really enjoyed my experience at the dealer. I usually don’t like to play the game of car shopping, especially when I get to a car dealer. I have to say that this time the process was smooth an More

by Flavio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Architto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Fowler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jieun Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience at our dealership and that the car shopping process was smooth for you. We understand that car shopping can sometimes feel like a game, but we're glad that we could provide you with a different, more enjoyable experience this time. It's fantastic to hear that Jieun was able to assist you professionally and knowledgeably. We'll be sure to pass along your kind words to her and the rest of our staff; they'll be delighted to hear your feedback. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful 2
June 05, 2024

The team at Benzel Busch is the best in the business. We go to them regardless if a Mercedes or other car brand is in consideration. Always a pleasure... More

by edanetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Herman
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your fantastic review! We're thrilled to hear that you consider the team at Benzel-Busch to be the best in the business, and we're honored to have earned your trust and loyalty. Providing exceptional service to our customers, regardless of the car brand, is our priority, and we're delighted that you always have a pleasure working with us. Your satisfaction means a lot to us, and we're grateful for your continued support. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve you in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
June 01, 2024

Joanne Fuentes was fantastic and very helpful during the whole process. She answered all of my questions and gave advice readily. More

by DBATTERMAN65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your wonderful review! We're delighted to hear that Joanne Fuentes provided you with fantastic and helpful assistance throughout the entire process. Ensuring that our customers feel supported and informed is our priority, and we're glad that Joanne was able to answer all of your questions and provide valuable advice. We'll be sure to pass along your kind words to Joanne; she'll be thrilled to hear your feedback. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 31, 2024

Great service service despite the long wait time since ordering the car back in July 2023 More

by SROTIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your review! We appreciate your patience and understanding throughout the wait time since ordering your car back in July 2023. We're pleased to hear that despite the wait, you received great service from our team. Ensuring customer satisfaction is our priority, and we're grateful for your acknowledgment of our efforts. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 30, 2024

The entire process was quick and easy. We are very happy with everything. Highly Recommend More

by CARMELO.VELARDO0407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Barbaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Lauro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Benzel-Busch Motor Car responded

Thank you for your fantastic review! We're thrilled to hear that your experience with us was quick and easy, and that you're very happy with everything. Providing a seamless and efficient process for our customers is our goal, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

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