Benzel-Busch Motor Car

Great experience I wasn't planning on getting a new car that day(1/2/17). Just wanted to look since my husband didn't want me going without him. He didn't think I woul I wasn't planning on getting a new car that day(1/2/17). Just wanted to look since my husband didn't want me going without him. He didn't think I would get a good price for both my trade & purchase. Kathy Zagula was my sales person, she was very helpful. I was very happy with the overall experience there at Benzel Busch of Englewood. More

Service. Routine Maintenance Excellent service from start to finish. Highly recommend Benzel-Busch. They performed all the work that was required in the time frame that they promi Excellent service from start to finish. Highly recommend Benzel-Busch. They performed all the work that was required in the time frame that they promised. More

Collision nightmare Rear collision - other insurance company paid $8000 - they fixed the bumper but left the trunk lid with 1/4" gaps as they said the insurance company o Rear collision - other insurance company paid $8000 - they fixed the bumper but left the trunk lid with 1/4" gaps as they said the insurance company only authorized a repair and not replacement - no problem they said they would fix with a new supplement and I could bring the car back - as I got in the car I see that the check engine light is on which it was not prior to drop off - no answers as Elizabeth went on vacation without notifying me and dropped this project on some poor guys desk - Dave did his best to help and gave me a loaner car and assured me Elizabeth would call as soon as she returned - two weeks later I still don't have a car, haven't heard from elizabeth and am forced to continue calling trying to get her on the phone. Enterprise called for 2 weeks trying to speak to someone to authorize an extension of the rental agreement as there were several supplements - no response from benzel so enterprise charged me $500 - benzels response was the insurance company should call enterprise which may be true but they very easily could have called enterprised and told them this and saved me the aggravation of dealing with endless calls from enterprise and a needless $500 charge. Lastly I was told I needed a new tire on front left wheel and allignment which Dave felt was unrelated to accident but said he would try to push through with insurance company which I doubted would happen but appreciated his attempt - to my surprise when the girl called me on New Year's Eve to tell me the car was ready she assured me this supplemental went through and they replaced the tire and alignment which I thought was unbelievable until I arrived to find out she was wrong, there was the 1/4" gap in trunk lid, scratch where rear left quarter panel and trunk lid meet and of course the check engine light was on. They outsource the work to body shops so the only benefit of going to benzel would be the "ease" of having them deal with insurance, rental corp and body shop. I have made more phone calls than if I had of dealt with insurance company, body shop and enterprise myself and a simple rear ending (no structural damage - simply two quarter panels, bumper and trunk lid) is going on 6.5 weeks and I still have not heard back as to how they plan to fix these issues. Not one call from 12/31 to today 1/9. Called Elizabeth today 9 days after my promised call and she is once again on a call - the few times she has called me back it has been between 4:50-4:55PM and she conveniently leaves at 5PM. More

Excellent.dealership especially with Larry Nash I have only leased all of my Mercedes (2) from Larry Nash for over 30 years. I always get hispersonal attention and the best leasing rates. He is an I have only leased all of my Mercedes (2) from Larry Nash for over 30 years. I always get hispersonal attention and the best leasing rates. He is an asset to Benzel Busch More

Honestly try to help the biyer I found a car I wanted to purchase an they honestly try to make the deal the they could, they found incentive for me. Very friendly an honest. I found a car I wanted to purchase an they honestly try to make the deal the they could, they found incentive for me. Very friendly an honest. More

Service was Fast, Courteous, and problem fixed. John J. Powell, Service Advisor, Explained the two problems I had, He had one problem repaired, and the second problem, He was able to have it correct John J. Powell, Service Advisor, Explained the two problems I had, He had one problem repaired, and the second problem, He was able to have it corrected. More

New E300 Lease Excellent knowledge of the product, personable, and follow up following the lease. Salesman felt more like a friend, someone I would continue to use Excellent knowledge of the product, personable, and follow up following the lease. Salesman felt more like a friend, someone I would continue to use and recommend to others. I ended up with what I felt was a fair deal. More

Service Everything was explained clearly and quickly. I was in and out in 10 mins with Frank. Picking up the car was just as easy and quick. Everything was explained clearly and quickly. I was in and out in 10 mins with Frank. Picking up the car was just as easy and quick. More

Outstanding experience with Giovanni Barbaro I recently purchased my second Benz from here and did so with Giovanni Barbaro. It has been an absolute pleasure working with Gio who is incredibly kn I recently purchased my second Benz from here and did so with Giovanni Barbaro. It has been an absolute pleasure working with Gio who is incredibly knowledgeable and always has the customer's best interest in mind. I would highly recommend Gio and have actually in fact already done so to various friends. I will continue coming back here--and to Gio specifically--for my future vehicles, where I know I don't have to worry about any "gimmicky" sales tactics and where I am confident my best interest is in mind. More

Superior customer service at all levels at Benzel Bush. Benzel Bush has provided us with superior customer service once again. Joseph was his excellent self and met all of our needs; both financially and t Benzel Bush has provided us with superior customer service once again. Joseph was his excellent self and met all of our needs; both financially and the auto we wanted. We had an excellent experience and it is sincerely appreciated. Thank You !! More