Benzel-Busch Motor Car

First Time Customer...Customer for Life! Not even a month old and my brand new Mercedes was hit on the L.I.E. and required bodywork. A very close friend, who has been a loyal Benzel-Busch cus Not even a month old and my brand new Mercedes was hit on the L.I.E. and required bodywork. A very close friend, who has been a loyal Benzel-Busch customer for over 15 years, encouraged me to take my car here for repairs...and the experience was truly World Class! From the moment I pulled up and was greeted on a first name basis, to the personalized service I received from Chris Iseman, to the almost daily updates I received from David Stenberg my experience truly exceeded expectations. The entire team was extremely professional, and to be honest I have never received such hands on personalized service from a car dealership. I'm a believer and a Customer for Life! More

Great experience Mark was an amazing sales rep, I would recommend him to anyone. It was seriously the best car buying experience I have ever had. Thanks Mark was an amazing sales rep, I would recommend him to anyone. It was seriously the best car buying experience I have ever had. Thanks More

Satisfactory My recent visit was satisfactory under service advisor, Min Kim. He was able to guide me throughout the Service/Loaner process while maintaining excep My recent visit was satisfactory under service advisor, Min Kim. He was able to guide me throughout the Service/Loaner process while maintaining exceptional service More

Frank Armando takes excellent care of his customers. He explained what was wrong with my car in simple terms, so I could understand it. He was very courteous and overall pleasant. He made my experience He explained what was wrong with my car in simple terms, so I could understand it. He was very courteous and overall pleasant. He made my experience easy. More

WOW!! I thought I knew what was wrong with my car and brought it in, after the service dept. looked it over it turns out it was something totally different I thought I knew what was wrong with my car and brought it in, after the service dept. looked it over it turns out it was something totally different and though I insisted I knew what was wrong you didn't upsell me something I didn't need. that is something that means something to someone who grew up not so well off financially, who saved up to get a car that no one in my neighborhood back in the day had, a car that said "Hey I made something of myself and now can afford to treat myself a little better than I had growing up. You, not even knowing my past and how I feel about my car did everything to give me the experience that when I was growing up only happened on TV to people in the 6 figure range. the loaner car you gave me to drive while you babied my baby was only 600 miles old, and when I drove it to work turned heads and garnered me many compliments. Also after you fixed the primary problem with my car, to my surprise you also fixed the problem causing my engine check light to come on, which when I asked about it on a previous visit was told it would cost my money I didn't have. THANKS GUYS. You have a customer for life. More

Routine service. Exceptional experience as usual. Brought my wife's car in for routine service. No surprises. Car was ready as expexted. When I got there I notices a small chip near the grill. I had n Brought my wife's car in for routine service. No surprises. Car was ready as expexted. When I got there I notices a small chip near the grill. I had no idea if it was there before but was very happy that the pictures taken at drop off would give a clear answer. As expected the pictures showed that the chip was there when I dropped the car off. It was just in a place that my wife would not have noticed it given her regular routine. The excellent service routine made it a stress free incident. I'll get it taken care of another time. More

Mike Kim at the service department is the best. Was planning to wait for a flat tire. The wait was about 3-4 hours due the number of flats that drove in. Mike was able to offer a loaner encouragin Was planning to wait for a flat tire. The wait was about 3-4 hours due the number of flats that drove in. Mike was able to offer a loaner encouraging me to not wait at the waiting area. Was able to finish everything that needed to be done for the day due to Mike. Thanks Mike. More

Chhris Iseman is the BEST!!! Every time I service the car at Benzel Busch it is clean, prompt and professional! Chris Iseman makes it even better with his expertise and kindness Every time I service the car at Benzel Busch it is clean, prompt and professional! Chris Iseman makes it even better with his expertise and kindness!! More

Leasing a smart car Orlando Dranguet has always made leasing a car with Benzel Busch a pleasant and easy experience. I would definitely recommend to anyone interested in Orlando Dranguet has always made leasing a car with Benzel Busch a pleasant and easy experience. I would definitely recommend to anyone interested in leasing or buying a Mercedes ask for Orlando! More

"Outstanding Service " I continue to be impressed with the professionalism and attention to every detail from leasing my car to a routine oil change. The staff is always fri I continue to be impressed with the professionalism and attention to every detail from leasing my car to a routine oil change. The staff is always friendly making my experience pleasurable; far surpassing my expectations from arrival to departure. I have been a happy client for many years and would recommend Joseph Simseck if you are planning on either leasing or purchasing a vehicle. Excellent Service Great Dealership! Debra Romano More