Bickford Ford

Bickford Ford
3100 Bickford Ave.
Snohomish, Washington 98290
(425) 334-4045

Manufacturer: Ford

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Twenty-Four Month Rating: 4.5/5
33 Reviews
Bickford Ford

Overall Score: 4.5 Star Rating4.5



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Tomm65
3/28/2012 12:40:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Russ, Eric

My Review of Bickford Ford:
Had a great eerience with Russ in sales on my new Explorer. He was very friendly and fast too. I would refer anyone here. They are fair in every way which was a welcome relief.

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Mike Dan
6/23/2011 6:58:45 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Dan Valentine and Kevin Jameson

My Review of Bickford Ford:
My 2006 6.0 liter ford Diesel had 2 major repairs done at Bickford Commercial service with Dan Valentine. 1 at 85,000 miles and 1 at 117,000 miles. Both repairs were to replace cracked heads. I have driven 6000 miles and now the high pressure oil pump blew a line and caused $3400 in damage. In 2006 a technical Service bulletin was issued about this oil line coupler and Ford made a special coupler kit to solve this problem. They also reccomended that their dealers service depts tell the customers about this problem and install the kit if they do a job which gains access to the high pressure oil pump. Well Bickford tore my motor apart 2 times and they never said a word about it. This is a $58.00 dollar kit that would have saved me $3400. I called dan Valentine for 2 days and he would not return my call. I finally went through the Bickford switchboard and got ahold of him. He said they never actually worked on the pump so it was not his problem. I asked him why he didn't mention the Technical Service Bulletin being the fact that when the heads are off the high pressure pump is right there and easy to work on. After I questioned him a little more he said that I could not send my truck there and he would not work on it. I guess I ask to many questions, and why would anybody do that when your about to spend $3400? He was rude and very unprofessional. I then called the Service manager Kevin Jameson and told him what had happened. What a jerk! He said being that I question Bickfords ability to repair my truck when I talked to Ford during my 2nd repair he didn't like that. I asked him why I wasn't told about the Service bulletin and he said they don't have time to discuss all the bulletins with customers and that I should have gone on the internet and looked it up myself. So much for going to the dealer because they know about all the current service bulletins. I think this will be a good case for "Get Jesse" on King 5 news. I have now towed my truck to Ford of Kirkland, and wow!, these guys have their act together!! Dean webster my service consultant put together an estimate in less than 4 hours, so I could get the ball rolling with Ford for some financial assistance. I then received a call from Tom Olson the Service manager the next morning letting me know he was talking to Ford on my behalf and going through every channel to help me in anyway he could. Tom is really a standup professional. I think Kevin Jameson could use a lot of pointers from Tom. When Tom was done, he got most of my repair paid for. These guys at Ford of Kirkland have renewed my faith in Dealers and I will never take my vehicles anywhere but Ford of Kirkland. Give Tom or Dean a call and let them show you how professionals are supposed to act in the auto service industry!!! Ford of Kirkland 425-821-6611

June 22, 2011

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milo63
5/24/2011 10:23:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Wing

My Review of Bickford Ford:
We spent far too much time shopping for the perfect used Expedition. In our search we ended up visiting far too many Ford dealers from Tacoma to Marysville and we both felt that Bickford was the least "car dealerish" of them. We ended up buying our Expedition from another dealer because it had the option packages we were looking for but I'd rather give my money to Bickford.

Next time guys!

Thanks

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thepriems
5/11/2011 8:21:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Wing

My Review of Bickford Ford:
Decided to buy a new 2011 Explorer and called around (willing to go from Olympia to Bellingham) to find one that had all the options/ color etc that we wanted. Checked ALL the dealerships around that showed having the Explorer online that we wanted and got the best / nicest / professional call / follow-up from Jeff Wing at Bickford. We decided a few days later to drive up to the dealership (over an hour) and met wth Jeff who in person was just as delightful to deal with. (even though the car we exactly wanted was not in yet, it was expected soon) Dealership is very nice-- clean- smiling friendly people- many customers who also looked happy- and the day we were there, free doughnuts- fresh and yummy. All in all a great experience. Worked out the paperwork details, and Jeff said he would keep in touch on status of when vehicle would arrive which he did. He talked to my husband through the week with updates and we made an appointment to pick up the car the Saturday following when it arrived. When we went back to get the car, again everyone was welcoming and made us feel like our business was valued. Jeff spent a good amount of time going over all the bells and whistles of the car and made sure we felt comfortable with the main features. (SO many awesome things on this car!) We drove away feeling great about the purchase and most importantly that we had dealt with JEFF and BICKFORD. He did a great job with every detail-- even recommending a nearby place to eat which was terrific. Jeff provided exemplary customer service and we would highly recommend him and the dealership. We also got a follow up email from the TECH person at the dealership who wanted to make sure if we had any questions about the car / navigation system/ in dash touch screen / features etc. to let him know as he had not been working the day we got the car. All in all a great experience with Jeff and the Dealership in general- and a great vehicle!

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jimmymac_SEA
2/22/2011 1:10:49 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric McCarthy

My Review of Bickford Ford:
I requested internet quotes from various Washington Ford dealers late on a Thursday night. When I checked my inbox on Friday, Eric McCarthy had responded with the information I was looking for, listed in the format I had requested.

He quoted a price that was obviously not just an invitation to negotiate. Bickford Motors' bid was $300 lower than the next highest response and $800 lower than the highest internet quote I received. And I'm talking about well-regarded dealerships from Clark County to Whatcom County.

Eric was great about confirming the deal in clear, definitive terms, and documenting everything in e-mail messages. The actual purchase order process was quick, friendly, and relaxed. I've placed orders for topsoil that have given me more cause for apprehension than anything I experienced ordering this vehicle from Eric.

A screamingly great price combined with friendly, forthright service - you can't ask for much more than that.

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nessman
11/9/2010 8:49:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erik Sundvor

My Review of Bickford Ford:
I've been buying new cars and trucks for 40 years. Today I bought a 2011 Ford F-150 Harley-Davidson from Bickford Motors. This is the best experience I've ever had with an auto dealership during a new vehicle purchase. In all respects, Erik Sundvor exceeded my expectations, and I got a great deal. I would definitely recommend Bickford Motors to anyone.

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torgy260
9/28/2010 12:00:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Erik Sundvor

My Review of Bickford Ford:
I dropped by Bickford Motors looking for an inexpensive reliable $2000 car for my daughter. Erik worked within this limited budget and offered us a recent trade in with very low mileage for its age. I was allowed to use my own shop to inspect the vehicle, and the selling price was adjusted somewhat to compensate for some repairs needed. All in all Erik was fair and straight forward all through the deal. I honestly never encountered a good experience with purchasing a new or used car from a dealer, and am stunned to discover a great car dealership right in the town of Snohomish where I live.

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gsxr1000cjh
9/9/2010 6:51:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eric McCarthy

My Review of Bickford Ford:
All in all a very pleasing buying experience, No pressure to buy no attempts to push me into anything other than the car I was interested in. A good price on the car and proffessional treatment whilst the process proceeded.
I would buy from this dealer again.

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BonnieV
7/21/2010 11:36:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Burlison

My Review of Bickford Ford:
Easiest vehicle I ever bought. Most personable salesmen I've ever dealt with. Took about 1.5 hours to look at the trucks, discuss the price, paper preparation, credit check and sign the multitude of papers. Another individual that was exceptionally personable and helpful (and whose name I don't remember was the musician who helped us with all the paperwork. Thanks again.

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VCompton
5/2/2010 11:14:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Erik Sundvor

My Review of Bickford Ford:
My daughter sent me to Bickford to see Erik Sundvor and he was AWESOME!!!This was a great hassle free experience for me. I looked around with no pressure and he was there to answer any questions I had. I couldn't have found a better deal on a Ford Expedition. I will use Erik again in the future when I need another vehicle.

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