Bickford Ford - Service Center

Service on My 2015 Escape I have been a long time customer, the sales people are great but recently I had a problem with the service department. My Escape was clunking when I I have been a long time customer, the sales people are great but recently I had a problem with the service department. My Escape was clunking when I put in drive when it was cold. I call the service department and they told me that this was normal and did not offer to look at it. I did not think this was normal so I took it to another Ford dealer and they found that the transmission fluid had contamination and the internal componets were damaged. They had to replace the Transmission. I am glad that I did not listen to Bickford More

Great Dealership, Will keep going back. I really really good after purchasing my new truck from Bickford. Now I am very happy every time I have to take it in for scheduled maintenance. The I really really good after purchasing my new truck from Bickford. Now I am very happy every time I have to take it in for scheduled maintenance. The service department really does take care of their customers now matter how small of a question or concern. Not just when you are buying, but the entire time you own your vehicle. It they think this will keep customers coming, they are correct. I will keep going back again and again. More

great service I have worked with Bickford on some aftermarket installs (step-bars, bedliner) and also worked with Michael Holden on technical setup information for I have worked with Bickford on some aftermarket installs (step-bars, bedliner) and also worked with Michael Holden on technical setup information for the bluetooth phone. I couldn't be happier with the expertise and service. More

2013 Ford Edge This is my second time purchasing a vehicle at Bickford Ford. Both times, I have been highly satisfied with my buying experience. Eric was extremely h This is my second time purchasing a vehicle at Bickford Ford. Both times, I have been highly satisfied with my buying experience. Eric was extremely helpful in finding the perfect vehicle that would fit my needs without any sales pressure. The buying process was smooth and uncomplicated. I would highly recommend Bickford as a dealership. More

Sales Department Was Great, Service Department Was Not We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks l We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks later I was lying on the side of I-5 trying to re-attach a trim panel that fell off and dragged on the road. I called service the next day to get it in. They "had to see if I could get a loaner." Then, they couldn't have the loaner available until 8:30 in the morning. I explained that I don’t think I should miss work for a two week old car. I asked if they could understand where I was coming from. Service responded, "I can understand that. So, did you want to schedule the appointment later in the morning?" What? If service opens at 7:00am they should have loaners at 7:00am. I called Ryan and he got me hooked up. Once the car was in the service department they called and told me the repair wasn't covered by the warranty... The car is was 2 weeks old! What again? They told me I hit something on the road. They acted like they were in the car with me when the part fell off. I told them they were wrong. Again they said, "I'll see what we can do." They called back and said they would cover it. Only after I got firm with them. 5 days later the car was fixed. One more tiny thing; they called me to tell me my car was done. I showed up to get it 90 minutes later and it was, "4th in line for the car wash still." Not that big of a deal, but just a continuation of the odd/unaware attitude of they had been showing me. The buying experience was fantastic, but the following experience has ruined it for me. I hate that I had to write this review. I will not/cannot honestly recommend this dealership. I will never bring my business back there again. More

I've had nothing but terrible customer service from this dealership with both phone calls and in person visits. We've used them several times and today was the last straw. Please consider hiring somewh this dealership with both phone calls and in person visits. We've used them several times and today was the last straw. Please consider hiring somewhat friendly employees to handle phone calls. More

My 2006 6.0 liter ford Diesel had 2 major repairs done at Bickford Commercial service with Dan Valentine. 1 at 85,000 miles and 1 at 117,000 miles. Both repairs were to replace cracked heads. I have driven 6 Bickford Commercial service with Dan Valentine. 1 at 85,000 miles and 1 at 117,000 miles. Both repairs were to replace cracked heads. I have driven 6000 miles and now the high pressure oil pump blew a line and caused $3400 in damage. In 2006 a technical Service bulletin was issued about this oil line coupler and Ford made a special coupler kit to solve this problem. They also reccomended that their dealers service depts tell the customers about this problem and install the kit if they do a job which gains access to the high pressure oil pump. Well Bickford tore my motor apart 2 times and they never said a word about it. This is a $58.00 dollar kit that would have saved me $3400. I called dan Valentine for 2 days and he would not return my call. I finally went through the Bickford switchboard and got ahold of him. He said they never actually worked on the pump so it was not his problem. I asked him why he didn't mention the Technical Service Bulletin being the fact that when the heads are off the high pressure pump is right there and easy to work on. After I questioned him a little more he said that I could not send my truck there and he would not work on it. I guess I ask to many questions, and why would anybody do that when your about to spend $3400? He was rude and very unprofessional. I then called the Service manager Kevin Jameson and told him what had happened. What a jerk! He said being that I question Bickfords ability to repair my truck when I talked to Ford during my 2nd repair he didn't like that. I asked him why I wasn't told about the Service bulletin and he said they don't have time to discuss all the bulletins with customers and that I should have gone on the internet and looked it up myself. So much for going to the dealer because they know about all the current service bulletins. I think this will be a good case for "Get Jesse" on King 5 news. I have now towed my truck to Ford of Kirkland, and wow!, these guys have their act together!! Dean webster my service consultant put together an estimate in less than 4 hours, so I could get the ball rolling with Ford for some financial assistance. I then received a call from Tom Olson the Service manager the next morning letting me know he was talking to Ford on my behalf and going through every channel to help me in anyway he could. Tom is really a standup professional. I think Kevin Jameson could use a lot of pointers from Tom. When Tom was done, he got most of my repair paid for. These guys at Ford of Kirkland have renewed my faith in Dealers and I will never take my vehicles anywhere but Ford of Kirkland. Give Tom or Dean a call and let them show you how professionals are supposed to act in the auto service industry!!! Ford of Kirkland 425-821-6611 June 22, 2011 More

All in all a very pleasing buying experience, No pressure to buy no attempts to push me into anything other than the car I was interested in. A good price on the car and proffessional treatment whilst the pr to buy no attempts to push me into anything other than the car I was interested in. A good price on the car and proffessional treatment whilst the process proceeded. I would buy from this dealer again. More

Our salesman, Erik Sundvor, and the Bickford Team went out of their way to place us in our 2010 Ford Focus in the final hours of the 2009 "Cash for Klunkers" Program. Erik listened to our needs and coul out of their way to place us in our 2010 Ford Focus in the final hours of the 2009 "Cash for Klunkers" Program. Erik listened to our needs and could not have been more helpful in making sure we could drive home in our new Focus the afternoon we arrived. Of all my previous car buying experiences, this was most enjoyable as we felt no pressure to buy--only a willingness by the Bickford staff to meet our needs. Being raised by one of the finest automobile repairman in Washington State who owned his own repair shop, I have been very impressed by the quality of Bickford's Service Department--we feel the competent and friendly Bickford service staff is well worth the additional 1 1/2 hr drive from Cle Elum to Snohomish--their prices are reasonable as well! We love our Ford Focus! L&N More

I would never buy a car anywhere else. I have purchased both a car and a truck at Bickford. On both occasions, the salesperson was not pushy. In fact, when I bought the car, the sales person allowed me t both a car and a truck at Bickford. On both occasions, the salesperson was not pushy. In fact, when I bought the car, the sales person allowed me to take the car home for four days with just a $100.00 deposit. When I came back, he handed me my check and asked me what I wanted to do--no pressure!!. I did buy the car, but noted that the windshield washers didn't work. They fixed the washers at their expense, and, without prompting, also fixed the serpentine belt and rear brakes AT NO CHARGE because they felt they "should have done that before it went out for sale". At all times I have been treated with respect and without the usual "Hey, Little Lady" attitude a woman often gets at a car dealership. Bickford Ford is the best dealership anywhere! More