Bill Estes Ford

AJ was wonderful to work with. He is very knowledgeable on all the vehicles. Bill Estes is the best dealership around. Thank you AJ He is very knowledgeable on all the vehicles. Bill Estes is the best dealership around. Thank you AJ More

we purchased a car there roughly 3 years ago. The other day we went to use our extended warranty tire and road hazard service plan. Our car is an all wheel drive so at a minimum two tires have to The other day we went to use our extended warranty tire and road hazard service plan. Our car is an all wheel drive so at a minimum two tires have to be replaced so that the transfer case does not mess up. Obviously the warranty company was only going to replace one. So I called the dealership just on the off chance, fully expecting them to say no there’s nothing we can do. Was I surprised when they said they were looking into it and then not only did they look into it and get right back with me. They paid for a second tire Directly to the tire repair facility before the warranty company even paid the tire repair facility. I was absolutely blown away and that is a level of service that I never expected to receive but extremely happy that I did and now I will make sure that I tell everybody about that and also Will continue to use them to purchase our next vehicles. More

Experience with Lucas was awesome! Super friendly and helpful During the buying process would recommend to anyone! Super friendly and helpful During the buying process would recommend to anyone! More

I ordered my Ford Maverick in July 2023. My sales representative, Steve Angle, kept me updated on the status of my order every step of the way. I was impressed with the accuracy of Steve's My sales representative, Steve Angle, kept me updated on the status of my order every step of the way. I was impressed with the accuracy of Steve's estimated delivery date considering the build and delivery was entirely out of the dealer's control. When it arrived he worked with me to arrange a convenient time for me to pick up my car. My order was exactly as I expected both in product and in price. There were no surprises. I traded in my 2020 Ford EcoSport and received a very competitive price. Chris Dillon, the finance representative, called me in advance of pickup to go over the numbers and ensure I was prepared, both financially and with the required paperwork to complete my transaction. The entire process was quick, efficient, and pleasant. My sales representative, Steve, has been available since my purchase to answer questions about my new purchase that inevitably come up when someone purchases a new vehicle. Steve is patient, readily available, and always responsive. Steve and Gabe (the tech person) assisted me with updating my FordPass app to remove my trade-in and add my new vehicle. I have used the Bill Estes Ford service and parts departments in the past and have always been satisfied with their customer service and end result. I will continue to use the extensive services offered at Bill Estes Ford and would not hesitate to recommend this dealer to my friends and family. More

Sean McNally, you are the best of the best when it comes with customer service and customer satisfaction. You made my buying experience very smooth and easy process. with customer service and customer satisfaction. You made my buying experience very smooth and easy process. More

Steve McCauley is a great salesman. My husband & I senior citizens & Steve McCauley takes time to walk through & explain everything. Steve McCauley has assisted with our recall & servic My husband & I senior citizens & Steve McCauley takes time to walk through & explain everything. Steve McCauley has assisted with our recall & service scheduling. More

Sean McNally, you are the best. Gr8 service and you really know the product that you sell. The dealership is very fortunate to have you as a team member. Gr8 service and you really know the product that you sell. The dealership is very fortunate to have you as a team member. More

Richard McIntire in the sales department was great. Manager was nice. Honest, great communication, quality product. Manager was nice. Honest, great communication, quality product. More

Zach Norman was the salesman we worked with and I believe he did an excellent job. I was very nervous to begin with and he put me right at ease. He got me set up on Ford Pass, he explained everything to me, he did an excellent job. I was very nervous to begin with and he put me right at ease. He got me set up on Ford Pass, he explained everything to me, and showed me how to work many of the special features of the car. He was very knowledgeable, and gave me his card and said to call him if I had any more questions. He was very helpful! Over all it was a great experience! Thanks Zach! More