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Bill Jacobs Volkswagen - Service Center

Naperville, IL

1.2
41 Reviews

41 Reviews of Bill Jacobs Volkswagen - Service Center

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May 30, 2012

I am not one to go to the dealership to get my car serviced, however, I needed something done and I ended up at Bill Jacobs Volkswagen. I will admit when dealing with dealerships, that I usually have More

by lnbnmn12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis in the service department
April 07, 2012

I'm new to having a VW TDI, having just bought one from another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-o More

by synrgii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck, in Parts Dept
March 21, 2012

When I moved from Colorado to Illinois in 2007, I needed to find a dealership to service my Volkswagen Bettle. Close in proximity to my home, I decided to try Bill Jacobs. The last few times that I ha More

by cjogo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Healy
March 09, 2012

I have been using this dealership/service department for years, I get nothing but the best service when here. Always very accommodating, honest, and respectful of my time. More

by Hilton Head
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virko Tamaru
March 04, 2012

I have bought four Volkswagens in my life from four different dealers. Th last on There is no oone betteer.e is a CC that I bought about two years ago from Bill Jacob's VW. I will always go back to More

by rlkeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virko Tammaru, Trip Jacobs
May 17, 2011

I am a woman on a budget. I had a routine oil change, but passed my 80,000 mile maint. Bill not only gave me coupon for the oil change, but also helped me figure out how to break up my 80,000 maint. so not t More

by aguerrieri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill W.
April 22, 2011

My family and I have purchased 3 vehicles from Bill Jacobs and serviced 4. The overall customer service from purchasing a car to the maintenance is second to none. We have referred friends and neighb More

by elontennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virko
March 02, 2011

I am very pleased with the service I received at Bill Jacobs Volkswagen. I got my car in for an oil change and sat in their waiting lounge for a very short period. My service adviser came out and expla More

by hporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
July 07, 2009

I called to make an appointment for a 15,000 mile oil change for my 2006 Passat. 'Sure we can fit you in at 1:40pm'. You would assume this means they get your car in at 1.40pm and then actually do the wo More

by vw_a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark
March 30, 2009

On March 30 my wife called in to set up an appointment to get the coolant refilled. I went in to drop of the car. I told Nate Gustafson (sales service clerk) that we needed to get the coolant filled in. Nate More

by sundeepoberoi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Gustafson
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