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Bill Utter Ford

Denton, TX

Overview
Employees
Reviews
4.9
4,002 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families. In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning. What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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4901 S Interstate 35 E

Denton, TX

76210

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Showing 4,002 reviews

July 15, 2023

Brought my Explorer in and was taken care of immediately and I was out in less than 90 minutes. Also made me aware of upcoming recall. More

by jamesmurphy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
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Jul 17, 2023 -

Bill Utter Ford responded

Thank you for the great review! We're glad to hear that your visit to Bill Utter Ford was quick and efficient. Our team is always here to assist you with any recalls or maintenance needs. Drive safely, and we hope to see you again in the future!

Jul 17, 2023 -

jamesmurphy2 responded

Great service experience with Kason

Jul 18, 2023 -

Bill Utter Ford responded

Kason will appreciate the kudos!

Helpful
July 13, 2023

Service was swift. Communication was timely and folks were friendly. Will continue to use Utter Ford service department. More

by ty homeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Bill Utter Ford responded

So glad to hear you had a positive experience with our service department! We appreciate your continued support and look forward to seeing you next time at Bill Utter Ford. Thanks for the review!

Helpful
July 11, 2023

Absolutely great body shop. They repaired my wrecked f150 like new. Miff and Todd were great through the whole process. Will recommend them to anyone. Couldn’t be happier. Thank More

by stevekozubek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd the body tech, Miff Center
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Jul 12, 2023 -

Bill Utter Ford responded

Happy customers make us happy, Steve, and we're overjoyed Miff and Todd made your entire experience a success! Thanks for recommending the Bill Utter Ford Team. Safe travels from all of us!

Helpful
July 07, 2023

I went to Bill Utter to buy an F150 I had been looking at. Having an F150 in the past, I asked about extended warranty options. The finance person recommended a 3rd party option and said it was the best More

by scottc22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Lewis
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Jul 07, 2023 -

Bill Utter Ford responded

Scott, I'm sorry to hear about the issues you've experienced with your warranty claim. It seems that you had several phone conversations with a member of our team who explained that we would look into this matter to see if we can help get the issue resolved. They then emailed Monica Duran with the contract info. Once they looked into it, it was discovered that you had gone 14,000 miles past the oil change interval, which voided out your warranty. It was then explained that we can cancel your warranty, however, the funds would go back to the lender that holds your lien and it would be a prorated amount, not the amount that was initially paid. They then recommended that you email Mike Lewis a request canceling the warranty since Mike was the original F&I guy that you worked with. As previously noted, once Mike receives that email, he will put together a cancellation form and email it back to you to sign. We apologize for the inconvenience and frustration this has caused. If you would like to discuss this further, please feel free to reach out at anytime. Thank you, Chase Baine - Sales Manager - 940-321-7515

Jul 07, 2023 -

scottc22 responded

Chase, thank you for the response and reaching out. Some of the details in regards to maintenance are not accurate. I would like to reach out to you direct to discuss a couple things, if you don't mind.

Helpful
July 07, 2023

I have always received great service from Bill Utter Ford. I have been using them for 5 years now. More

by w009503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Celis
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Jul 07, 2023 -

Bill Utter Ford responded

Thank you so much for your glowing review and continued support of Bill Utter Ford! Our whole team truly appreciates it!

Helpful
July 07, 2023

Greg Hall is the svc advisor is knowledgeable and explains information well. I highly recommended them. More

by kmsadowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Bill Utter Ford responded

Thanks for the recommendation and positive feedback about Greg at Bill Utter Ford. We're glad to hear that he provided you with knowledgeable and helpful service. If there's anything else we can assist you with, just let us know. Have a great day!

Helpful
July 05, 2023

Great customer service. They were fast, helpful and answered all of my questions. Will recommend! More

by shadysmith25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexa
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Jul 06, 2023 -

Bill Utter Ford responded

We're thrilled our team could deliver prompt and accommodating service! Thanks for recommending Bill Utter Ford!

Helpful
June 29, 2023

The folks at Bill Utter Ford in Denton, TX, take the time to take care of the Customer. Alexa Scott, Service Advisor, is an excellent member of your Team! Alexa kept me informed of my vehicle and to More

by deutschlandtx
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph, Christina Flook
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Jun 30, 2023 -

Bill Utter Ford responded

Thank you for the great review! We're so glad to hear that our team at Bill Utter Ford, especially Alexa, provided excellent service and kept you informed throughout your visit. We appreciate your kind words and look forward to assisting you in the future. Have a wonderful day!

Helpful
June 28, 2023

I originally purchased my 2018 Ford Mustang Ecoboost at Bill Utter in 2021 and have always gotten it serviced there. I scheduled my service online and if I had questions the service reps answered promptly More

by PESpencer
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kason Edwards
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Jun 28, 2023 -

Bill Utter Ford responded

Thank you for choosing Bill Utter Ford for your service needs! We will be sure to pass along your appreciation to Kason and the team. Drive safely, and we look forward to assisting you in the future!

Helpful
June 27, 2023

This dealership ranks at the top as far as I’m concerned ! My grandfather bought a Ford from Bill Utter way back when and drive up from Houston to do so. More

by Bobby H.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2023 -

Bill Utter Ford responded

Bobby, thank you for the review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

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