Just wanted everyone to know that Bruce Winters is such a great asset for Bob Hook Chevrolet in Louisville, Ky. After shopping around and dealing with a lot of bad dealerships, we walked into Bob Hook and met Bruce Winters. He took a lot of time with us and never pressured us in any way. He puts respect into the title of salesman, has integrity and ethics, and represents Bob Hook Chevrolet very well. The entire dealership was a breath of fresh air, our buying process was easy and relaxed. I can't remember the last time buying a new car was fun. We travelled 100 miles to buy a new car and will travel each time we need a vehicle. Thanks Bruce for being such a stand up guy and also Bob Hook Chevrolet for being honest and fair. Sincerely Dwayne & Laura L

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I worked with Bruce recently to purchase a "new to me" car. He was GREAT to work with! Very open and honest and made my husband and I feel very comfortable with the whole buying process. I highly recommend him and this dealership.

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I bought a chevy avalanche over the summer at Bob Hook and have recently had some issues with it. It was a certified vehicle and I had trouble with the tires. Long story short, three months after I bought the vehicle I had to buy new tires. Everything but the tires was under warranty, so I ended up having to pay 800$ for new tires. The person before me didnt rotate them correctly so they wore pretty bad. Anyways, I emailed them and discussed my issues and dissatisfaction that the tires hadn't been taken care of beforehand. Bob Hook personally emailed me back in a timely fashion and said he would look into the service records they had. A day later he emailed me and said that he would like to reimburse me for the tires because that should have been taken care of beforehand. I was shocked with his honesty first of all, and his offer to pay for the tires knocked me off my feet! This is a dealership that we have had several positive experiences with! They are honest, fair and stand behind their customers. Great customer service! I will be back to buy my next car from this man! Thanks BOB!

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Best overall customer service we have ever received. We have purchased several vehicles from Roger Hoon at Bob Hook's Chevrolet and it has always been a very positive experience.

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Salesman was not pushy, he was encouraging. He was honest and knew what would work best for me. He was very friendly and easy to work with.

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Our overall experience was good. Bill was extremely helpful and knowledgeable and ready to answer all of our questions.
Thanks Bill for all of you help.

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Bill was so helpful and thoughtful in choosing and making arrangements for my new vehicle. The vehicle was not available in the color I wanted and he went above and beyond to find what I was looking for. I was not feeling well after having a car wreck and also having MS and he was very understanding on letting me come in to sign papers when I was feeling up to par. He is a wonderful person!

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It was great working with Bruce Winters. He never pressured me and made my whole experience very enjoyable.
Thanks for everything Bruce...you were excellent.

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We really had not planned to trade our car in, we just wanted to look at one that was avertised in a paper. Peter was so helpful and plesant that yes, we ended up trading in my car for the one that we hadn't planned to purchase. We felt we were treated with respect by all, treated fairly and most of all did not feel pressured into purchasing this vehicle, and we appreciate that. Peter, Kevin and Jason were all enjoyable and they all seemed to really enjoy their work. We plan to purchase a car for my daughter when she graduates in a couple of years and believe me, this will be the first stop we make. Thanks for one of the best car buying experiences.

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I was 10 minutes early for my appointment and Bill was available right away. He talked to me about the basic car I had chosen on their web site and explained to me that, with the rebates right now, I could get a 1LT for not much more than the basic. He allowed my husband and me plenty of time to test drive the vehicle and then left us alone with the car so we could discuss whether to purchase the car. He did not rush us at all. Bill was knowledgeable, helpful, cheerful, and courteous. We would definitely work with him again.

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