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Bob Tyler Toyota
Pensacola, FL
495 Reviews
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June 11, 2010
-Very poor maintenance and service. I took my tundra -Very poor maintenance and service. I took my tundra in because of a faulty transmission mount and bracket that was causing a popping noise. I did -Very poor maintenance and service. I took my tundra in because of a faulty transmission mount and bracket that was causing a popping noise. I did some research and found that Toyota had issued a (TSB) Toyota Service Bulletin stating that this was happening to a lot of 2005 tundras and that it would be replaced free of charge (not to mention i have a warranty). When i returned to pick my truck up i was charged $100.00 for parts and labor. I disputed the charge which nearly turned into and argument as i told them about the TSB that was issued. They informed me that there was no such TSB so i presented them with the TSB. They seemed frustrated at this point but then complied and said the the bulletin requires to change more parts and i would have to bring the truck back in a week. When i got home i inspected under the truck to see what repair they tried to charge me 100 bucks for, only to find out that they replaced a nut and bolt that went through the bracket with a larger self tapping screw. $100 for a screw and labor?? My parts finally came in and then they replaced the bracket, mounts, and bolts correctly. Since they are the only Toyota dealership in town, i highly suggest that anyone that goes there does a lot of research and inspects anything that Bob Tyler touches. More
by Tundrarls
Employees Worked With
Two Service guys
Helpful October 05, 2009
They were deceptive from the beginning about price and further tried to change agreed terms never been so angry. cheating and unscroupulous. never do business with them again further tried to change agreed terms never been so angry. cheating and unscroupulous. never do business with them again More
by brent2u
August 16, 2009
Mostly young people work here, early 20's and older ones over see them but you deal with the young people. It's like Toyota sells itself we just need someone here to watch you and tell you what you want to over see them but you deal with the young people. It's like Toyota sells itself we just need someone here to watch you and tell you what you want to hear. This dealer doesn't seem to care or want your buissness, attitude is you either want our product or the next person will. More
by justalover
Employees Worked With
Amanda
February 21, 2008
Wish I found this site before stopping .I felt extremely high pressured ,spent an excessive amount of time trying to make both sales persons understand that I was just starting to look at a new vehicle . high pressured ,spent an excessive amount of time trying to make both sales persons understand that I was just starting to look at a new vehicle . They gave me the impression that I had to buy one of there vehicles that day , because the prices were subject to go up next month. Hope Bob Tyler is proud of his sales team loosing a sale .I will certainly let my fringes know of the two other Toyota dealerships in our area . Shame has such a remarkable reliability record and not so with the sales personnel More
by rascal32583
Employees Worked With
Ferdinand and Mike
September 23, 2007
I would recommend you travel OUTSIDE Pensacola to purchase your Toyota. The high pressure tactics at this dealer and condescending attitude toward customers was most irritating. How dare a dealer t purchase your Toyota. The high pressure tactics at this dealer and condescending attitude toward customers was most irritating. How dare a dealer tell ME what I want in a vehicle and keep me there for hours while trying to sell me what is on the lot versus getting me the vehicle I want. After sales courtesy is missing...stay away from this dealer. A former employer tells me that the tactics the salesmen employ are encouraged by Bob Tyler himself. Take the time and travel an hour away for professional sales personnel. More
by navycajun
Employees Worked With
Manager
