Bob Tyler Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bob Tyler Toyota:
They were deceptive from the beginning about price and further tried to change agreed terms never been so angry. cheating and unscroupulous. never do business with them again

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bob Tyler Toyota:
Mostly young people work here, early 20's and older ones over see them but you deal with the young people. It's like Toyota sells itself we just need someone here to watch you and tell you what you want to hear.
This dealer doesn't seem to care or want your buissness, attitude is you either want our product or the next person will.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Tyler Toyota:
The first time I went to Bob Tyler Toyota, I was told that the price of the vehicle may go up the following month - sort of felt pressured at first, but I waited till the following month only to find out that Toyota had removed their incentives. It did in fact go up. I am a realistic person so ... heres a tip when car buying at Bob Tyler Toyota or any other dealership. - understand that these sales people don't make as much money as you think, yes they get paid, they need to WORK for it - so go in with the mutual understanding that you want to save and they don't want to spend 6 hours with a customer to make $25-$50. I have found that going in to buy a car and presenting the offer that you want the salesperson to get paid and that you want to save - so to meet you in the middle. It usually smoothes the process out. Don't waste your time with arguing BLUE BOOK - I did my research, dealerships don't use Blue Book because it is merely a guide! Nothing is set in stone! be realistic on your trade and payments and in my experience they do what they can to meet you where you need to be.

I shopped the other Toyota dealerships in the area - Addendums and price add-ons, low trade value, haggling, limited selection. I was intructed to get the LOWEST price in writing - i brought it back to Bob Tyler Toyota and they found a vehicle that was identical (different in color) but still beat the other price by $1000. For an extra $1000 off, i'll drive a white car over a black any day of the week.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Tyler Toyota:
Wish I found this site before stopping .I felt extremely high pressured ,spent an excessive amount of time trying to make both sales persons understand that I was just starting to look at a new vehicle . They gave me the impression that I had to buy one of there vehicles that day , because the prices were subject to go up next month.
Hope Bob Tyler is proud of his sales team loosing a sale .I will certainly let my fringes know of the two other Toyota dealerships in our area .
Shame has such a remarkable reliability record and not so with the sales personnel

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Tyler Toyota:
I would recommend you travel OUTSIDE Pensacola to purchase your Toyota. The high pressure tactics at this dealer and condescending attitude toward customers was most irritating. How dare a dealer tell ME what I want in a vehicle and keep me there for hours while trying to sell me what is on the lot versus getting me the vehicle I want. After sales courtesy is missing...stay away from this dealer. A former employer tells me that the tactics the salesmen employ are encouraged by Bob Tyler himself. Take the time and travel an hour away for professional sales personnel.

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