"Good buying experience"
Joe helped me buy my first car here at Bommarito. He was extremely helpful, and was in no way pushy or aggressive when it came to buying the car. He was knowledgable and overall very nice and helpful. Would recommend any day!!!
"I Wasn't Planning on Buying a Car That Night!"
- Heather M...
My current daily driver is one of the affected Golf TDI's and is being bought back, so at the time of this writing, I had a little less than a month to find a replacement. I made an appointment at Bommarito VW of Hazelwood, who have always been my preferred VW dealer and service in St. Louis with no intention of buying a car THAT night. I was going to sit down with a sales advisor and figure out what I wanted, did they have it or could they get it before my 4/1 deadline.
Mark Roberts and Paul Carter were fantastic! Buying a car can suck, but this was a wholly painless experience. They worked with me to get into a new car, and the bonus is- it's a car that I THOUGHT was out of my price range. (And I was wrong).
I'd recommend Mark and finance manager Paul to anyone looking to get into a new or used VW from Bommarito Hazelwood!
This will be a long review- but well worth the read if you are shopping for a vehicle. I dislike the fact this dealership will even get a single star from me. I have purchased a few vehicles from dealerships and this was by FAR the very worst experience I have ever had.
I went into the dealership February 8th, 2017 (WED) to purchase a 2012 Ford Explorer- Limited package. Test drove it, seemed fine the few miles we drove it. Upon examining the vehicle, the back-control panel for the 3rd row seating stopped working. Sorlee (our sales associate) took it to their service office where the service tech advised her it needed to be replaced. Sorlee told us she couldn’t sell the car (Due to state laws) without fixing it first. We agreed and placed in our documents that they would order the part and I would bring the car in to be repaired once the part was in. Easy enough right? No. The part hasn’t been ordered and the manager states its bc (my fiancé said he fixed it).. no my finance wiggled a couple wires and the seats were able to move back up… not fixed.
I live 2 hours from the dealership, Upon the drive home the TPMS sensor light came on. I figured it had something to do with the differing temperatures outside the past couple days… continued to drive home and the entire front end started shaking. The next morning took it to the Ford dealership in my town and they advised the front breaks wouldn’t had ever left their lot in the condition it was in- the front rotors were bad- and the TPMS sensor was bad…. $1,000 dollars worth of repairs. Keep in mind it was drove straight from the dealership to this ford dealership. My fiancé and I called and called Bommarito Volkswagen for them to repair it. After I whole day of calling- literally every number we could find we finally got a hold of the right person to get things situated. The sent someone to me, exchanged cars- gave me a rental car and took mine to the shop to fix it. While the driver was here to pick my vehicle up I asked if he would look into the keyless entry for me since it was not working as well. He said he would. I thought everything was fine…..
An entire week went by without my vehicle. I was in touch with Randy Graves- Manager of the Volkswagen dealership (from what I was told) and he continually told me I would have my car the next day, then the next day… so on and so forth. I had to call literally a few times a day every day because no one would advise me what was going on with my car, if it were breaks they shouldn’t need the vehicle for the whole week right?? Mark finally gave me a call back from the service department told me what the hold up was.. they replaced breaks, did something with the rotors and had to change the module for the keyless entry because it was bad. Great, was thinking they were finally helping me out!!
Got the car, the TPMS light was still on, advised the driver to call his manager right away and advise them the light came back on while he was driving it back down to me. He did (this was a Friday) the manager advised the driver to tell me to call him that following Monday and he will get it taken care of for me…. I called, and called, and called again. It was Thursday until I finally got an EMAIL, Mark had told me to take the car to the dealership near me, pay for it, then they will reimburse me. Right….
Took the car, got the light fixed sent the bill- never a call back. Got my title in the mail to see that there was a note stating there wasn’t a current inspection on this vehicle….. OK (thought that was illegal)
The following day- have drove the car now about a week- I put my car in park and there’s light flashing on the dash stating the “Shift to Park”.. I texted Randy (the manager I have been dealing with) the picture of what is going on. He had no answer for me. He continually tells me that it is a used car with lots of miles and he has already gone above and beyond for me and what he normally does. I stated
I have only driven the car for a week- they had it an entire week themselves and it shouldn’t be giving me this much trouble. This is why I chose BUYING IT from A DEALERSHIP to begin with. We got into a screaming match over the phone- he told me he would call me in the morning, I had asked for a refund of the vehicle since it seems to just be patched up and shipped off to the next person. It has been a solid week and a day later and guess what… no call. This is not how you run a business. You go above and beyond to help a customer out…. I have a 30 day warranty on the vehicle but getting them to answer or call back is a huge laugh…. So now I have a broken third row seat, A mal functioning shifter and out of my pocket for new TPMS sensor and repair…. Today I owned the vehicle one month. Buyer BEWARE- Will never suggest this dealership to anyone.