Bommarito Volkswagen of Hazelwood - Service Center

I purchased a new 2010 VW CC on December 22, 2009. Chuck Thomson, my saleman, asked me what I was looking for and guided me to vehicle that best fit my needs. Chuck displayed excellent knowledge of the VW b Thomson, my saleman, asked me what I was looking for and guided me to vehicle that best fit my needs. Chuck displayed excellent knowledge of the VW brand and showed professionalism and integrity throughout the sales process. A few days after I had a chance to drive my new vehicle, Chuck contacted me to make sure that not only was I satisfied with my purchase, but also, made sure that I was having fun driving it. The 2010 VW CC is an amazing vehicle! The drive is superb and the exterior and interior of the vehicle is gorgeous. Not only did Chuck follow-up again with a nice "thank you" card, he also mailed me an unexpected "thank you"- a delicious box of chocolate chip cookies. I was suprised and delighted by his gesture. About a week after driving my new vehicle, we experienced sub-zero temperatures in St. Louis and my new vehicle one morning would not start. I contacted Ann Kuehl in the service department and she took immediate ownership of the issue. Ann showed concern and immediately began to research the issue. As it turns out, some of the 2010 VW CC vehicles had been manufactured with moisture in the starer and when temperatures drop below freezing temperatures, the moisture in the starter freezes, thus prohibiting the vehicle from starting. Ann quickly obtained a new starter and it was replaced to my satisfaction. A week after I had the starter replaced, a truck on the highway launched a rock straight at my front windshield and cracked it. I contacted Rick Bresnahan in the service department and he, like Ann, showed concern and took ownership of the issue. Rick quickly located a new windshield, quoted a fair price to have it replaced, and offered me a loaner vehicle to use while the windshield was being replaced. He exemplified professionalism and a true dedication to customer satisfaction. When I was having the windshield replaced, again, Ann Kuehl showed concern, kept in contact, and made sure that I was satisfied with their service. Needless to say, I was more than satisfied! Don, who washed my car both times that I have brought my vehicle into their service department, has also been a pleasure to work with. Not only did Don wash the exterior of my vehicle, he also showed me that he detailed the interior and placed my new license plates on the vehicle. As an added bonus at Bommarito VW Hazelwood, there is a complimentary Starbuck's machine that offers fresh coffee and hot chocolate and there is fresh fruit to enjoy. Chuck, Ann, Rick, and Don are an asset to Bommarito VW Hazelwood. They exemplify superior customer service, professionalism, knowledge, integrity, and most of all, a love of what they do. Bommarito VW Hazelwood will be highly recommended to my family, friends, and collegues for their next vehicle purchase and service needs. Needless to say, Bommarito VW Hazelwood has earned a loyal customer! More