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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.3
458 Reviews

458 Reviews of Boucher Buick GMC of Waukesha - Service Center

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May 03, 2024

Jason was awesome and the customer service was excellent. I appreciate the great response to my customer issues! More

by Rickn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Boucher Buick GMC of Waukesha responded

Rick, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jason and our team. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

May 02, 2024

Customer. Service was absolutely outstanding. They took care of my vehicle like it was their own vehicle. I will definitely refer them to my friends and fami More

by BJSPIPELINEEQUIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

May 01, 2024

Pleasant to work with, very accommodating, with great inventory. Purchased floor mats and my salesman even unboxed and installed them. More

by ATHERTONSVE
Recommend Dealer
Yes
Employees Worked With
Luke Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

April 28, 2024

The service was great. Had no problems until the next day when n I discovered one of the new tires was flat. Now I have to wait 2 days for someone to get the car and fix More

by JSNBHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
thone of the new tirres was fla
Apr 28, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

April 24, 2024

Steve is an excellent mechanic. The prices for the repairs are not cheap but I have confidence that they are done right. More

by MGABLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey is very good.
Apr 26, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

April 21, 2024

Terrible communication, and replaced the motor under warranty with a “rebuilt” motor. They also didn’t make an attempt to clean any parts under the hood as they removed and replaced them. Customer se More

by JRODSTAWICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dwight Johnson Service Manager 262-409-2600

April 17, 2024

I had a wonderful experience. It was quick and easy and got to take my car home same day More

by EHRLICHTANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our team, Tanya! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

April 16, 2024

The dealership was incredibly efficient from start to finish on my deal. Second truck in a row I’ve purchased here. More

by J.ANICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for your very kind review. Alex and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha. Congratulations on your new truck! Dwight Johnson Service Manager 262-409-2600

April 11, 2024

Auto repair was phenomenal, the customer service was xxxx poor. They act like they were annoyed More

by none
Recommend Dealer
No
Employees Worked With
Jason Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Burton
Apr 12, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dwight Johnson Service Manager 262-409-2600

April 10, 2024

I look forward to taking my vehicle in for basic maintenance like oil changes and other maintenance work like rotating tires. They keep me informed on future maintenance and features that comió on t More

by Dora P Weddel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock
Apr 11, 2024 -

Boucher Buick GMC of Waukesha responded

Dora, Thank you for the kind words for our service department! We look forward to sharing your compliments with our team and don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

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