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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.3
467 Reviews
Call Service Center (262) 254-7195

467 Reviews of Boucher Buick GMC of Waukesha - Service Center

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June 15, 2024

Bought my 2012 from you now buying 2024. Never had bad experience everyone has been very helpful More

by Roy Van. Patter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex. Johnson
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Jun 16, 2024 -

Boucher Buick GMC of Waukesha responded

Roy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

Helpful
June 11, 2024

Service was professional and courteous. The vehicle was done in an efficient manner as well. More

by JimB19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you, Jim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Boucher Buick GMC of Waukesha, we look forward to having you as one of our valued customers for many more years to come! Dwight Johnson Service Manager 262-409-2600

Helpful
June 04, 2024

We have been customers for about twenty or so years. During that time, the service we received has been nothing but perfect by very kind people. EVERYONE has been great! I wouldn’t think of having our c More

by jpbreidster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

Helpful
June 04, 2024

Notable customer service. , I will not buy anything from them again. . My experience with them was horrible. More

by jarvismccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

Helpful
May 31, 2024

Worked with Kasey Kraus in the service dept and she was very professional and courteous More

by JODIEG612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Kraus
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Jun 03, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

Helpful
May 22, 2024

Thankful for the sincere care I received during sales time and the great service following. More

by GMARSCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

Helpful
May 22, 2024

Went in at 8 am for an oil change and still took over 2 hours. They knew I was waiting in the lobby too. More

by Rpiton001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Boucher Buick GMC of Waukesha responded

We appreciate your business and apologize for the long wait. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Dwight Johnson Service Manager 262-409-2600

Helpful
May 17, 2024

A very caring and above board person who is very thorough. He is also very personal. More

by JPBREIDSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for choosing Boucher Buick GMC of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dwight Johnson Service Manager 262-409-2600

Helpful
May 06, 2024

My vehicle was towed to Boucher for a drivetrain issue. When driving in reverse the vehicle would stop without applying brakes and there was a loud metal on metal noise. They said they couldn’t replicate b More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Tony, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

Helpful
May 03, 2024

Jason was awesome and the customer service was excellent. I appreciate the great response to my customer issues! More

by Rickn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Melk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Boucher Buick GMC of Waukesha responded

Rick, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jason and our team. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

Helpful
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