Back

Bozard Ford Lincoln

St. Augustine, FL

5.0
8,777 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
Contact Dealership

540 Outlet Mall Blvd

St. Augustine, FL

32084

Directions

By Type

Showing 8,777 reviews

April 26, 2011

I thought Dan did an exceptional job with the purchase of my new car. I was on an X plan so there wasn't a lot of negotiating but he was very very helpful. One thing to note is that my Sync system froze up More

by MGuske11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMorrow
Apr 26, 2011 -

Bozard Ford Lincoln responded

Thank you so very much for taking the time to share this with us! Sorry to hear that you had a small issue with your new car. As proud as we are of our Ford product line, we do sometimes run into a small glitch. I am very pleased in Dan's responsiveness. Things can go wrong, it is how we react that makes a real difference. I will be sure to read this one in the sales meeting on Friday. Please do not hesitate to call should you need anything at all! Sincerely, Jeff King General Manager

April 25, 2011

My experience at Bozard Ford was pleasant and stress-free. Jeffrey took his time with me and gave me all of the information I needed to make a decision on my purchase. The entire staff was fri More

by Cyndy30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Asher, AJ Miller, A J Miller
Apr 25, 2011 -

Bozard Ford Lincoln responded

Thank You! It is good to hear you say that everyone had a smile and genuine good attitude. You are right of coarse, a good work environment helps produce a good customer experience. I will be sure to read your review at our next sales meeting! Sincerely, Jeff King General Manager

April 25, 2011

My buying experience was smooth and hassle free. All documents were prepared prior to arriving for delivery and the transaction was very quick. This made for a positive experience for my wife and I. Ron More

by lucianonr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Shierling, Ronnie Shierling
Apr 26, 2011 -

Bozard Ford Lincoln responded

Thanks for taking the time to provide us with these very kind comments. Ronnie is a great guy and we are proud to have him on the team. Sincerely, Jeff King General Manager

April 25, 2011

I am a middle aged high school teacher who has always dreaded the thought of buying a new car. The horror stories about extreme buying pressure and being in prepared for the finance process have always s More

by Hotmagroo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen purdy, Stephen Purdy
Apr 25, 2011 -

Bozard Ford Lincoln responded

Thank you for the great review! We know that buying a new car can be a bit stressful for some folks. Every one here tries very hard to make it easy and enjoyable to do business at Bozard Ford! We appreciate your business! Sincerely, Jeff King General Manager

April 25, 2011

David was very professional and courteous! The building was beautiful. We were just passing by on I 95 and had stopped at the outlet malls. I sure am glad we decided to browse at Bozard Ford! I love m More

by star4650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david siekierski, David Siekierski
Apr 25, 2011 -

Bozard Ford Lincoln responded

Thanks for taking the time to share this with us. We are very proud of our facility but I am more proud of our staff! Enjoy your new Ford Edge! Sincerely, Jeff King General Manager

April 24, 2011

I went to Bozard Ford about 6 years ago at the old location, for warranty service on the Ford I purchased in Palatka. The service man was TERRIBLE and told me they didn't like to work on cars that wer More

by lenehaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Rowe, Henry Rowe
Apr 24, 2011 -

Bozard Ford Lincoln responded

Thank you for sharing this! Customer service and satisfaction has become our number one priority! Henry is an example to us all here. I will be sure to give him a pat on the back! (Once Again!) Sincerely, Jeff KIng General Manager

April 24, 2011

I am retired and live on a fixed income. I had a small mishap that resulted in a minor scrape on my rear bumper. Nothing major but still something that I wanted to get fixed. I got a quote from a local More

by Pkmolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hewit, Bob Hewit
Apr 24, 2011 -

Bozard Ford Lincoln responded

With our location here in North Florida, we have lots of customers who spend only half the year here. It matters not if you purchased from us or not. You are still part of our community and our neighbor as well. Bob is a great guy and I am proud that he treated you so well. Thanks for the comments, see you soon! Sincerely, Jeff King General Manager

April 24, 2011

I am a college student and this was my first car purchase. I first contacted Dan McMorrow through the internet. Dan was very interested in my needs and budget requirements. Upon visiting the deal More

by FlaglerStudent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMorrow
Apr 24, 2011 -

Bozard Ford Lincoln responded

Congrats on your first new car! We have many friends at Flagler. It is always our pleasure to help a student when we can. Dan is a fine young man and I will be sure to share this with him! Sincerely, Jeff King General Manager

April 23, 2011

My original intent was to buy from a dealership in the town that I lived in which is Palm Coast. But almost immediately when I walked on Bozard's lot, I knew that Bozard was going to receive my sale. Alth More

by Jderousse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Purdy, Stephen Purdy
Apr 23, 2011 -

Bozard Ford Lincoln responded

Thank you so very much for taking the time to share your thoughts! Stephen does an excellent job at Bozard Ford and we are proud that he is a member of our team! Sincerely, Jeff King General Manager

April 23, 2011

Everyone was friendly and helpful. That is much better than previous experiences with Bozard Ford several years ago. One thing - the pricing - As a lease I din't know if any rebates or incentives were More

by wjs2636
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McMorrow, David Siekierski, Terry Seymore, David Siekierski
Apr 24, 2011 -

Bozard Ford Lincoln responded

I understand your concerns about the cost of your new car. Everything seems to cost more than it should these days. As for factory incentives, these are provided by the manufacturer. In this case, Ford Motor Company. Rebates and rate programs can be complicated at times and often differ between leasing and purchasing. All rebates and incentives are passed along to our customers in every case. After all, this is money provided by the factory...not the dealer. It is a benefit to both us as a dealer and our customer to utilize these programs. Also, you mention the destination and delivery charge itemized on the window sticker. This is transportation costs from the factory to the destination. It is part of the factory invoice to the dealer. The dealer documentary fee that you are speaking of is a fee that is charged by the dealer, in this case Bozard Ford. It is not that you have been double charged as these are two different fees. Dealer fees are a necessary part of our business. With shrinking margins and increasing costs our business simply would not survive without these fees. Advertised lease payments almost always require an initial investment. Some customers prefer to sign and drive without any cash out of pocket. While this can be arranged, it is only natural that the monthly payment will be a little higher. In closing, I would like to thank you for noting that our people were friendly and attentive. I understand that we all would like for almost everything to cost less than it does. We are right there with you on that one. Thank you for your business and please do not hesitate to call should you need anything at all. Sincerely, Jeff King General Manager

...
868
...