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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,308 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,308 reviews
May 16, 2024
The pricing on the used car I bought was ok and the reason I said it's ok is because it's about 2500-3000k more expensive than other similar used cars (same make, model, trim, similar mileage within 5- reason I said it's ok is because it's about 2500-3000k more expensive than other similar used cars (same make, model, trim, similar mileage within 5-10k less or more, similar packages with either one or two less). I still purchased the car because it's the only car that has all the options I want and it's within driving distance (70 miles) compared to other places that are 500+ miles. My buying experience with the sales person (Evan M) was fine until the sale was completed and then it was a different story. After the sale was completed, I asked him to follow up with me with two things regarding the car at different times (one right after the sale was completed at the dealership and another one after I had to called to follow up with the first one since he never followed up with me). 2-3 days went by, no calls, no text, no email, nothing. Weeks went by, nothing. Evan doesn't seem to care about my concerns since the sale was completed already and if he doesn't want to help me then transfer me to someone who is willing to, if there is any? Overall, I still recommend this dealership just because the finance guy Vince W was great! (Thank you) And they also had the used car I want but a little overpriced compared to others. I do not recommend Evan, just ask him why. Seek someone else and hopefully they are not like him, cross-fingers! More
by BT
Helpful May 16, 2024
The car salesman was not pushy, the place was clean, and answered all of our questions. Finance person was not good, felt slimy. answered all of our questions. Finance person was not good, felt slimy. More
by duckiewalls
Employees Worked With
May 15, 2024
Great experience from this dealertship, freindly,, courtious and helpful in all aspects. Will recommend to family and friends courtious and helpful in all aspects. Will recommend to family and friends More
by Winger69
May 11, 2024
Jesse was so helpful, courteous, expedient, and understood our needs for a car for our daughter! He and his team found her car and she’s is so happy-we are also covered with a great warranty for understood our needs for a car for our daughter! He and his team found her car and she’s is so happy-we are also covered with a great warranty for peace of mind !!!! More
by pamkuehn
May 07, 2024
This was one of the best experiences I have had at a car dealership. Jesse was super helpful and honest. dealership. Jesse was super helpful and honest. More
by kjs5
May 07, 2024
Sam was awesome. Very professional and knowledgeable. I highly recommend him and his dealership. A pleasure to do business with. Very professional and knowledgeable. I highly recommend him and his dealership. A pleasure to do business with. More
by Bernie
Employees Worked With
May 03, 2024
So far, I have only gone through the buying process with Brilliance Honda. It was very smooth and once the "haggling" was done and I said yes, they moved the process along quickly Brilliance Honda. It was very smooth and once the "haggling" was done and I said yes, they moved the process along quickly More
by il66pony
May 01, 2024
This is my second purchased from Brilliance Honda. I was referred to Darrell Herbert several years ago by a colleague of mine to give him a try and now Im upset at myself for waiting so long. My exper I was referred to Darrell Herbert several years ago by a colleague of mine to give him a try and now Im upset at myself for waiting so long. My experience with Darrell Herbert has been nothing short of amazing. "Outstanding" is the best word to describe the service, staff, value and process. Brilliance Honda has a lifetime customer from here on out. This is the best dealership I have ever purchased a car from. I highly recommend Brilliance if anyone is in market for a new car. More
by Positivevibes77
May 01, 2024
We had an absolute great experience at Brilliance Honda. So happy we chose there to make this new car purchase. Rick Miller was so great to work with! So happy we chose there to make this new car purchase. Rick Miller was so great to work with! More
by Melissa
