Brilliance Honda of Crystal Lake - Service Center

We just moved to Cary last week from Ohio. My car needed immediate service. I talked to a man on the phone named Fransisco who was able to get my vehicle in for service right away. When I arrived he greeted immediate service. I talked to a man on the phone named Fransisco who was able to get my vehicle in for service right away. When I arrived he greeted me with a degree of courtesy and knowledge that I’ve never experienced at a dealership. During my service I spoke to a few other people who were great, but nothing like the cheerfulness and knowledge of Fransisco in the service department I highly recommend this dealership for service! More

Everyone who works there is friendly and polite. They treat you like family and always take the time to throughly explain things through. I will definitely be back to continue to do business with them. treat you like family and always take the time to throughly explain things through. I will definitely be back to continue to do business with them. More

Best experience ever! Very helpful with my questions-extremely pleasant service people-5 stars😃-i highly recommend brilliance Honda-they showed genuine care -great job questions-extremely pleasant service people-5 stars😃-i highly recommend brilliance Honda-they showed genuine care -great job More

Everyone from sales to service at Brilliance is competent, friendly and helpful. Especially appreciated the concern and detail provided by the service manager during our recent visit. competent, friendly and helpful. Especially appreciated the concern and detail provided by the service manager during our recent visit. More

Buy a Honda and buy it at Brilliance I have purchased or leased 2 Odysseys, 3 Pilots, 2 CRVs, 2 Civics, and 2 Accords from Brilliance. The only 2 problems I have ever had were 1) a batter I have purchased or leased 2 Odysseys, 3 Pilots, 2 CRVs, 2 Civics, and 2 Accords from Brilliance. The only 2 problems I have ever had were 1) a battery died, and they replaced it free, and 2) A tire went bad and the replaced it for free. So, over 20 years, I have had smooth sailing. I'm telling you: Buy the women in your life Hondas from Brilliance. You want to know that every time ur Mom, wife, daughter gets in, they will turn the key and be on their way. Then buy one for yourself. I am getting ready to buy #12....a Ridgeline. More

Always a pleasure! Great customer service:) always done when promised...clean service department and lovely waiting area. All the folks I’ve worked with have always been pleasant:) when promised...clean service department and lovely waiting area. All the folks I’ve worked with have always been pleasant:) More

Yet another great experience at Brilliance Honda I brought my Civic in for service because of a unknown sound I was hearing when I drove at slow speeds. Justin assessed the problem with courtesy, kno I brought my Civic in for service because of a unknown sound I was hearing when I drove at slow speeds. Justin assessed the problem with courtesy, knowledge, and efficiency. This is just another reason why I will always keep getting my cars from Brilliance Crystal Lake. Thank you, Justin and the rest of the service team! More

Great experience. Very friendly and helpful service department. Always honest and never tries to sell me services I don't need. Always gives me a heads up on preventive maintenance that will soon be du department. Always honest and never tries to sell me services I don't need. Always gives me a heads up on preventive maintenance that will soon be due to keep my vehicle trouble free. This is my forth vehicle I have purchased and have been happy with the all experiences, sales, finance and service thus far. I even have a friend that has a much older CRV that has started taking his vehicle to Brilliance's service department, and he also is very happy with his experiences. More

Thankful I was very happy with the honesty and care you provided. Quality check of how the rest of the car was doing was pointed out to me for safety and depen I was very happy with the honesty and care you provided. Quality check of how the rest of the car was doing was pointed out to me for safety and dependability. Great job! More

Bad info from service Megan and Max are the best in sales, not to enamered with the service mans knowledge of my paint protection problem got info from him Megan and Max are the best in sales, not to enamered with the service mans knowledge of my paint protection problem got info from him More