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Brilliance Subaru
Elgin, IL
474 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 474 reviews
October 11, 2025
When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was put on order and I was told the part would arrive by Friday (3 days) and the work would be done immediately. I was given a loaner which I very much appreciated especially seen I didn't have to have some pick me up and I wouldn't be without a vehicle. I happened to see my sales guy, Ed in the waiting room while the techs were determining the problem. We had a pleasant chat with Ed saying how great the service guys and gals were. I now can agree. Everyone was friendly, professional and willing to explain things to me. I believe the quality of the work is very good but I won't know unti I've driven the car a while. Hated to have to have the work done, but couldn't have asked for better service. Thanks to all of you. More
by thecuch
Employees Worked With
Other Employees :
Ed Troike
October 01, 2025
I appreciate the efficient service, the team is friendly, and the facility is clean. I like the visual-focused printouts. and the facility is clean. I like the visual-focused printouts. More
by RPN
September 12, 2025
Everyone there is so nice and professional! It's very clean, and they offer free bottles of water! It's very clean, and they offer free bottles of water! More
by bookwrm1959
Employees Worked With
September 01, 2025
I would highly recommend Brilliance Subaru. Friendly and professional staff. Keith and Dan were easy to work with and explained everything thoroughly. Friendly and professional staff. Keith and Dan were easy to work with and explained everything thoroughly. More
by bartfamily
August 22, 2025
Team was great and kept me up to date on progress throughout the progress and any maintenance required. throughout the progress and any maintenance required. More
by lopez.rafael193
Employees Worked With
August 21, 2025
Pricing, friendly and professional staff. We were very pleased with our experience. I would highly recommend Brilliance Subaru to those looking for a new or well cared for used vehicle. We were very pleased with our experience. I would highly recommend Brilliance Subaru to those looking for a new or well cared for used vehicle. More
by Tgapp524
August 19, 2025
My wife Darlene and myself had a very friendly and helpful experience with the salesman we dealt with. Ed Troike spent the time to get to know us, and our circumstances. Eventually he found us the car helpful experience with the salesman we dealt with. Ed Troike spent the time to get to know us, and our circumstances. Eventually he found us the car that filled our needs and budget! More
by tonypratt2940
August 09, 2025
Great Service experience, I was in and out with in 30 minutes. Simple and quick! minutes. Simple and quick! More
by mrmusich
Employees Worked With
August 04, 2025
WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE More
by BOSS420HOG
Employees Worked With
July 30, 2025
They are always the best. They provide excellent service and do what they say when they say it. They provide excellent service and do what they say when they say it. More
by scruffs_plates_3c
Employees Worked With
