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Brilliance Subaru
Elgin, IL
466 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 466 reviews
June 18, 2021
We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More
by fly0929
June 09, 2021
Joe was great. Very patient and knowledgeable. Kept us updated on delivery. When we took car explained all features and how it all works. K updated on delivery. When we took car explained all features and how it all works. K More
by Katetshaw
Employees Worked With
June 05, 2021
Time to change my cars oil and filter. Also needed to get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. get StarLink System software updated. Fast service and professional. Waiting areal clean and quite. More
by datanut
Employees Worked With
June 02, 2021
Very professional, Quoted time for service accurate, staff answers questions posed, waiting area clean and comfy, service personnel quite knowledgeable, sales staff willing to help if they are not busy. staff answers questions posed, waiting area clean and comfy, service personnel quite knowledgeable, sales staff willing to help if they are not busy. More
by thojnei
Employees Worked With
May 29, 2021
Routine maintenance visit was very well done as usual. Needed an engine filter replacement. Service rep was professional and explained what was done thoroughly. Lisa was excellent Needed an engine filter replacement. Service rep was professional and explained what was done thoroughly. Lisa was excellent More
by Rad2john
Employees Worked With
May 27, 2021
The service was great. This dealership truly exemplifies great customer service. They were friendly and informative. The work on my vehicle was done in a timely manner. This dealership truly puts the cust great customer service. They were friendly and informative. The work on my vehicle was done in a timely manner. This dealership truly puts the customer & service first. More
by crpad47
Employees Worked With
Kevin and Kim in service department
May 19, 2021
This dealership has the car I was looking for and they gave me a fair price. They had the car ready for me to test drive when I brought my other Subaru in for an oil change. The buying process was fairly gave me a fair price. They had the car ready for me to test drive when I brought my other Subaru in for an oil change. The buying process was fairly quick and easy. More
by Peggy Couve
May 17, 2021
Awesome experience from start to finish! It was our first experience at Brilliance Subaru and our first experience owning a Subaru. We will definitely be back! experience at Brilliance Subaru and our first experience owning a Subaru. We will definitely be back! More
by Tjmcnelson
May 14, 2021
Very professional staff. My car was completed sooner than I was told to expect. Fast, clean and professional. Plenty of private seating and complimentary wifi. than I was told to expect. Fast, clean and professional. Plenty of private seating and complimentary wifi. More
by gratefulone
Employees Worked With
Kim
April 09, 2021
Ask For Ed Troike. He know his stuff and spends the time to share his knowledge. Treats you like a friend. I loved that he talked with me (the buyer) as to what I wanted and not my husband. to share his knowledge. Treats you like a friend. I loved that he talked with me (the buyer) as to what I wanted and not my husband. More
by Karen
Employees Worked With
