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Brilliance Subaru
Elgin, IL
466 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 466 reviews
February 10, 2021
All of my questions were answered to my satisfaction. All of the staff were courteous and extremely helpful. All little annoyances were fixed like setting the correct time. All of the staff were courteous and extremely helpful. All little annoyances were fixed like setting the correct time. More
by steinhaus457
Employees Worked With
Kevin Piklor
February 04, 2021
Always answer my questions and concerns. Very polite staff. We have purchased 3 Subaru’s with the Brilliance family. Hope to get a fabulous deal on our 4th one soon. staff. We have purchased 3 Subaru’s with the Brilliance family. Hope to get a fabulous deal on our 4th one soon. More
by knarf48
January 13, 2021
Chad was amazing , he was a very down to earth , easy to talk to guy . Definitely the most pleasant experience I’ve had in buying a car . talk to guy . Definitely the most pleasant experience I’ve had in buying a car . More
by Kitty pink
January 13, 2021
Jim Daluga and Chad Cassell are truly exceptional. I got Jim Daluga and Chad Cassell are truly exceptional. I got a really great deal and was treated like family. They were courteous, professional, and resp Jim Daluga and Chad Cassell are truly exceptional. I got a really great deal and was treated like family. They were courteous, professional, and respectful of my time. I enjoyed buying a car from Brilliance Subaru and will be back for my next new car in about 17 months. More
by Edward L. Moye
December 30, 2020
I appreciate the friendly professionalism of the entire staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll ta staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll take care of it. It's nice to have the vehicle clean and waiting for you after the service department has explained your service. Thank you More
by Mike
December 28, 2020
Friendly staff and quick service. They address akk my needs and questions. Waiting area is clean and comfortable. Never a second thought to have work done at this dealership. needs and questions. Waiting area is clean and comfortable. Never a second thought to have work done at this dealership. More
by lamise
Employees Worked With
Adam Mennella
December 21, 2020
Pleasant atmosphere along with prompt and efficient service while you wait. This was the 191,250-mi service for my 2007 Legacy Wagon. Even old cars get the same respect and attention. Closing in the 20 service while you wait. This was the 191,250-mi service for my 2007 Legacy Wagon. Even old cars get the same respect and attention. Closing in the 200-k mile club. More
by SeedyTea
Employees Worked With
Kevin Piklor
December 03, 2020
We have always been treated very well and with great courtesy, from the sales dept.,the service dept., and the receptionists answering the phones. When I came in for the routine maintenance, I had a courtesy, from the sales dept.,the service dept., and the receptionists answering the phones. When I came in for the routine maintenance, I had a question about a problem with the passenger side rear door and the receiving person was able to resolve it easily and explained it to me with no difficulty. More
by busterluster
Employees Worked With
November 26, 2020
I am extremely impressed with my experience leasing another 2021 Outback at Brilliance, particularly dealing with Ed Troike, who provided extraordinary personal attention, detail to service, orientatio another 2021 Outback at Brilliance, particularly dealing with Ed Troike, who provided extraordinary personal attention, detail to service, orientation to my new car, and on-going follow-up to insure that I am satisfied with my vehicle and providing me with a schedule of my future services. I love my second Subaru Outback and my experience with my second lease, and will certainly continue coming back to Brilliance in the future, provided Ed Troike doesn't retire! More
by judithcalderon
Employees Worked With
Other Employees :
Dan Pagnotta was my initial contact and he did make the offer that I accepted; however, Ed was the salesman that secured my vehicle and followed through with the process.
November 06, 2020
Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! gave me a detailed over view of my future services. Do always do a great job! More
by Jmedina
