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Brilliance Subaru
Elgin, IL
466 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 466 reviews
June 27, 2020
Got the job done on time. My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me wh My visit was for a recall and when I received the recall letter and called the dealership, they hadn't received the part. However they did call me when they received it to set up a convenient appointment. More
by sjlynch1952
Employees Worked With
June 21, 2020
We worked with Ed, a true professional in the business. He was knowledgable about the cars and made the process smooth and painless. I highly recommend this dealership. He was knowledgable about the cars and made the process smooth and painless. I highly recommend this dealership. More
by mark
June 18, 2020
Great service it was quick and efficient. I am glad I had purchased the warranty because I paid nothing and got my part for free. purchased the warranty because I paid nothing and got my part for free. More
by mailtimeabby
Employees Worked With
June 11, 2020
Great experience Best experience buying my first car through Brilliance Subaru. Ed was great to work with and was very knowledgeable. Highly recommend this dealership Best experience buying my first car through Brilliance Subaru. Ed was great to work with and was very knowledgeable. Highly recommend this dealership and Ed! More
by Forester123
Employees Worked With
June 04, 2020
We just purchased our car from Brilliance Subaru, and we could not have had a better experience. We worked with Ed, who was absolutely fantastic. The people there are top-notch. Highly recommended. could not have had a better experience. We worked with Ed, who was absolutely fantastic. The people there are top-notch. Highly recommended. More
by carguy
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
by portlandhead5
May 19, 2020
Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff has great people skills!! More
by wjburden
May 07, 2020
Quick & Easy A quick and easy online negotiation to reach an agreed figure. I spent less than 10 minutes in the dealership signing the paperwork and completing the A quick and easy online negotiation to reach an agreed figure. I spent less than 10 minutes in the dealership signing the paperwork and completing the sale. Perfect More
by Dave H.
Employees Worked With
May 05, 2020
They were very easy to work with and compliant with my requests. I definitely recommend this place especially if you’re looking for a Subaru. requests. I definitely recommend this place especially if you’re looking for a Subaru. More
by TyX
Employees Worked With
April 10, 2020
Had my car in to fix some paint chips and found out my car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired More
by Lanahas
Employees Worked With
