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Brilliance Subaru
Elgin, IL
466 Reviews
Brilliance Subaru, located at 1500 N Randall Rd in Elgin, IL, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 466 reviews
April 07, 2020
great place i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this t i am so impressed by this dealership and service center...i drive here eventhough there is a closer one to me. thank you for helping me during this time. More
by jcd123
Employees Worked With
wish i could remember it was 4/ 3 at 3ish when i picked up car
March 26, 2020
Better than the rest I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loa I've been to other Subaru Dealers, Toyota dealers, and Briliiance is the best I've been to by far. Great customer service, they provided me with a loaner car because of the amount of work that needed to be done to my car. When I needed items from my car, Adam was pleasant and helpful, and they made me feel like they want my business and cared about my experience. More
by C Bowman
Employees Worked With
March 15, 2020
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
by mkorz326
Employees Worked With
March 08, 2020
Maintenance Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accu Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accurate No pressure atmosphere More
by Jwgyoung
Employees Worked With
March 05, 2020
I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. in the service department. In the waiting room I witnessed a high level of attention given to all customers. More
by Jilllipper
Employees Worked With
March 02, 2020
Amazing service 4 years later I'm leaving this review because Ed Troike just left me a voice message checking on me and to wish me a happy 4 year anniversary with my Subaru. Seriou I'm leaving this review because Ed Troike just left me a voice message checking on me and to wish me a happy 4 year anniversary with my Subaru. Seriously this guy must spend the greater part of his day every day taking care of his customers past and present. Lots of effort on his part. The car has been perfect for the past 4 years so i've never really needed anything, but it's very much appreciated. Thank you! More
by smn8600
Employees Worked With
February 18, 2020
This is our second Subaru Outback (2019 and 2020) from Brilliance Subaru and we are so pleased with the cars and the car buying experience! Brilliance Subaru and we are so pleased with the cars and the car buying experience! More
by ChrisGillespie
February 12, 2020
Outstanding service when I bought my car. Ed Troike explained everything about the car before and after I made my decision to buy and he has followed up with phone calls to make sure all is ok. explained everything about the car before and after I made my decision to buy and he has followed up with phone calls to make sure all is ok. More
by Patguritz
February 08, 2020
I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work was completed promptly and I was back in my car. More
by Dave S
January 17, 2020
Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More
by me_topher2
