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Brilliance Subaru - Service Center

Elgin, IL

4.9
243 Reviews

243 Reviews of Brilliance Subaru - Service Center

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August 09, 2025

Great Service experience, I was in and out with in 30 minutes. Simple and quick! More

by mrmusich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2025

WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE More

by BOSS420HOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

They are always the best. They provide excellent service and do what they say when they say it. More

by scruffs_plates_3c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

The staff in the service department are amazing. They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confide More

by barbara.j.hawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Brilliance Subaru responded

Barbara, Thank you so much for the AMAZING review. We really appreciate your loyalty to Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager

May 12, 2025

Very pleasant staff and very thorough service check. A very good experience from start to finish More

by ireneplagge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Brilliance Subaru responded

ireneplagge, Thank you so much for the 5 star review, we appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

April 24, 2025

They are always thorough. Everything is done right, I am quoted an accurate cost immediately and I can get my car serviced even if I didn't have an appointment More

by raysue305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Walker-Sundar
May 05, 2025 -

Brilliance Subaru responded

raysue305, Thank you so much for the 5 star review. We appreciate your loyalty to our Service Department and we look forward to seeing you again soon. Jim DaLuga General Manager

April 23, 2025

Very exceptional service. . Emails kept me informed as to how the service was proceeding. Great business to deal with. More

by rakowcl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Brilliance Subaru responded

rakowcl, Thank you so much for the 5 star review, we appreciate your confidence in Brilliance Subaru and we look forward to seeing you next time. Jim DaLuga General Manager

April 09, 2025

Clean, friendly, outstanding service. Employees are nice and answered all my questions about my car More

by hinzxthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Brilliance Subaru responded

hinzxthree, Thank you for the 5 star review and feedback, much appreciated. Jim DaLuga General Manager

March 27, 2025

Derek was exceptional at communicating what services I needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could More

by bjg1934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Thr Dealership is the best i have visited fast , they communicate , friendly, clean plenty of good coffee i can't think of any way to improve it. More

by minnie72804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Brilliance Subaru responded

minnie72804, Thank you so much for the AMAZING review, we appreciate the business and look forward to seeing you soon. Jim DaLuga General Manager

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