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Brilliance Subaru - Service Center

Elgin, IL

4.9
238 Reviews

238 Reviews of Brilliance Subaru - Service Center

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August 07, 2022

I received exceptional excellent service and treatment every single encounter with Brilliance. Never going anywhere else, and my next new car will be a Subaru from Brilliance. More

by Beth Niles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed, Brad, Kevin,
Aug 15, 2022 -

Brilliance Subaru responded

Beth, thank you very much for the 5 star review and your total confidence in Brilliance Subaru. We can't wait until you are ready to buy a new car! Jim DaLuga General Manager

July 19, 2022

Kevin, Kim and the crew always provide gold satelight service, always with a smile. Thank you Chad Cassel (the man who started this wonderful adventure my saleman) If not for Chad I wouldn't be happy. Th More

by emkaystar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Cassel
Jul 24, 2022 -

Brilliance Subaru responded

Emkaystar, Thank you very much for the 5 star review and comments regarding Kim and Chad. We are all happy to have you as a customer and are happy that you are enjoying your Subaru. Jim DaLuga General Manager

June 30, 2022

Adam, Derrick, Kevin, and Lisa were all great in handling my service appointment. Exceptional service team at Brilliance! More

by christopher.romero0426
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jul 04, 2022 -

Brilliance Subaru responded

Christopher, Thank you for the 5 star review. It looks like you have dealt with most of our Service Advisors. I am glad that you have confidence in our team. Thanks for the business. Jim DaLuga General Manager

June 24, 2022

Best dealership I have dealt with . Very happy with sales and service staff . No complaints ! More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gunther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Brilliance Subaru responded

Thank you very much for the 5 star review and your confidence in our dealership team. Jim DaLuga General Manager

June 19, 2022

Brilliance Subaru is a step above other large auto dealerships, providing a minimal pressure sales experience. The service department is also a step above most service centers. More

by MattM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Brilliance Subaru responded

MattM, thank you for the 5 star review and your feedback. I am glad to hear that you have confidence in the sales and service departments at Brilliance Subaru. See you next time. Jim DaLuga General Manager

June 10, 2022

Love the convience of keeping my Outback in top notch performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. More

by LAP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Brilliance Subaru responded

LAP, Congratulations on reaching the 100K mark! I am glad that you have great confidence in our service team and we will work hard to get you to 200K miles. Thanks for the business. Jim DaLuga General Manager

June 03, 2022

This is a dealership you can count on to always have your back. The staff is certain to make you and your automobile a priority and have you back on the road ASAP. Highly recommended! More

by lg49
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Troike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Winchell
Jun 12, 2022 -

Brilliance Subaru responded

lg49, thank you for the 5 star review and vote of confidence in our Service Department. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 24, 2022

Service was great. Lisa very personable and friendly and helpful. Waiting area clean and neat. More

by kaelab3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Brilliance Subaru responded

kaelab3, thank you very much for the 5 star review and your feedback. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

April 08, 2022

Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More

by gerrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Brilliance Subaru responded

gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit. Jim DaLuga General Manager

March 26, 2022

Clean and relaxed. The sales department is not pushy and explains the reasons behind the suggested service More

by Big Daddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Brilliance Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Subaru of Elgin

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