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Brilliance Subaru - Service Center

Elgin, IL

4.9
243 Reviews
Call Service Center (224) 324-4028

243 Reviews of Brilliance Subaru - Service Center

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March 18, 2025

The service writer was excellent. She kept me informed and summarized my vehicles service in a clear and concise manner. Her friendly and professional approach was great. Everyone els More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Dencs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Brilliance Subaru responded

Mark, Thank you so much for the amazing review. I am glad that Lisa took great care of you and we look forward to seeing you next time. Jim DaLuga General Manager

March 18, 2025

I've had two fairly straightforward service visits that were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and need More

by ravger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 16, 2025

Always friendly and professional. I called and they were able to schedule me the same day. More

by Smatty8112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 07, 2025

Service Depresentative Rep Kevin always very courteous and professional. Notify me with updates regarding the status of my car. More

by EV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 10, 2025 -

Brilliance Subaru responded

EV, Thank you so much for the 5 star review. We appreciate your loyalty to Brilliance Subaru and I am happy to hear that Kevin is taking great care of you. We look forward to your next visit. Jim DaLuga General Manager

March 05, 2025

Pleasant staff, clean and comfortable waiting area, good tasting coffee and PUPPIES! I definitely recommend Brilliance Subaru! More

by lzeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Brilliance Subaru responded

lzeller, Thank you so much for the 5 star review and feedback! I am glad that you enjoyed visiting with the rescue puppies, they are here every Tuesday and Friday! Jim DaLuga General Manager

February 19, 2025

Friendly, quick and thorough. Lisa kept me up to date on the services that were performed. More

by douglaskevin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Brilliance Subaru responded

Douglaskevin, Thank you so much for the 5 star review and business, much appreciated! Jim DaLuga General Manager

February 16, 2025

The Service Department is always knowledgeable, friendly, and helpful. I trust them enough to service all of our cars. More

by Dinoroar26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mennella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Feb 28, 2025 -

Brilliance Subaru responded

Dinoroar26, Thank you so much for the wonderful review and for your loyalty to Brilliance Subaru. We look forward to seeing you again soon. Jim DaLuga General Manager

February 03, 2025

Great service staff who always explains what their going to do and what they’ve done More

by longlott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Kilhefner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Brilliance Subaru responded

longlott, Thank you so much for the 5 star review and your loyalty to Brilliance Subaru, we will see you again soon. Jim DaLuga General Manager

January 25, 2025

Wonderful team at Brilliance Subaru, they have been taking great care of our sales and service needs for almost 10 years. More

by jimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Dencs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Mennella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Brilliance Subaru responded

jimbo, Thank you so much for the amazing 5 star review. We appreciate your loyalty to our dealership and look forward to serving you for the next 10 years! Jim DaLuga General Manager

January 17, 2025

they are polite, knowledgable, & respectable. They did what they needed to do an oil change More

by susan.sjkdesigns.kuecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in service
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Jan 20, 2025 -

Brilliance Subaru responded

Susan, Thank you so much for the 5 star review, we appreciate the business and will see you next time. Jim DaLuga General Manager

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