Brooklyn Volkswagen

I was interested in your 2020 Range Rover Velar and trading in my current Range Rover Sport to help offset some of the cost. Keenya reached out and I gave her all my vehicle information which incl trading in my current Range Rover Sport to help offset some of the cost. Keenya reached out and I gave her all my vehicle information which included pics, current maintenance paperwork, vin number and all corresponding information. Then I was switched over to Addison and started over giving the same information. Just to be switched over to Nafeeza to YES start over by sending all vehicle info again. I then called 4 TIMES all their extensions but no voicemail, it just kept ringing. I jumped online to see the reviews and it appears that others have had similar experiences with lack of follow up. I reached out through face book and still no response. As a business owner I can say that I Definitely don't feel l my business is important. They are now closed now with NO follow up. They are close Sunday and Monday is a holiday. I was excited and you definitely took that away from me. I don’t take time to give negative feedback but I am hoping you see this and use this as a teaching tool to do better. In Good Health, William B More

As a first time buyer this dealership helped me so much and they were so nice and respectful and now I’m enjoying my 2018 scat thanks to them and my salesman Lu is best salesman I would highly recommend th and they were so nice and respectful and now I’m enjoying my 2018 scat thanks to them and my salesman Lu is best salesman I would highly recommend this guy and the dealership. More

Santiago was very professional I will recommend anyone to him anytime. He helped me get a brand new vehicle. him anytime. He helped me get a brand new vehicle. More

Luis Santiago went above and beyond to make the purchasing experience easy and comforting. He was dedicated to getting me in the right car for my needs. I will be a return customer purchasing experience easy and comforting. He was dedicated to getting me in the right car for my needs. I will be a return customer More

Louis Santiago has provided Great service with Excellent choices. He's a Knowledgeable salesman and I'll be coming back. choices. He's a Knowledgeable salesman and I'll be coming back. More

Louis Santiago I we a great help with finding the vehicle that was the perfect for for me. that was the perfect for for me. More

Looked at a mercedes that looked nice and was priced fairly online. .$22,295. I called and told them i wanted to pay cash and asked what the final price would be and was told $28,000. So tax and fees wo fairly online. .$22,295. I called and told them i wanted to pay cash and asked what the final price would be and was told $28,000. So tax and fees would be 6000.00 ???? Any way have read some reviews and a lot look familiar. BAD ,Run Run Run as fast as you can away from this dealership ! More

Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More

My husband and I have been eyeing the VW Atlas 2024 and we obviously picked the wrong dealership to go to, all the cars were cramped up in the lot so I couldn’t even step back to get a good view of the veh we obviously picked the wrong dealership to go to, all the cars were cramped up in the lot so I couldn’t even step back to get a good view of the vehicle I was interested in, getting inside the car was also a tight squeeze; could barely get the door open. No one showed me the features of the car and I felt a bit rushed because the salesman stood out in the brisk weather and just watched us. The ambient lighting wasn’t working as expected and no one bothered to show me how to fix it or keep it on. I was interested in a test drive and was told the cars on the lot had no plates and there’s a different line on the roof I can try to drive in the parking lot… a test drive in the parking lot on the roof. If this is the customer service they believe Brooklyn deserves, they are totally wrong. Quote for the car seemed fixed and non negotiable. I’m an easy sell, I usually come knowing what I want with money in hand but this was not it. VW Brooklyn and the manager on 11/2/23 had no interest in selling a car that day. More