Brooklyn Volkswagen

I had a great experience working with Lu Santiago while purchasing my vehicle. He was very accommodating and helpful in this process. Thank you. purchasing my vehicle. He was very accommodating and helpful in this process. Thank you. More

Bad bad dealership. Stay away. They will tell you there is a dealer port fee of $4,000. I have the conversation recorded if they deny it with VW Headquarters. The wort o Stay away. They will tell you there is a dealer port fee of $4,000. I have the conversation recorded if they deny it with VW Headquarters. The wort of the worst I have ever dealt with . More

Everyone that I have dealt with in service had always been great friendly and professional been great friendly and professional More

My experience at Brooklyn Volkswagen was excellent! Steve Kirton was wonderful! He answered all my questions and he was patient and pleasant! Steve Kirton was wonderful! He answered all my questions and he was patient and pleasant! More

Can’t say enough about our salesman Steve. He and the staff at Brooklyn VW made the process easy and comfortable and we are very happy with our purchase. Highly recommend. He and the staff at Brooklyn VW made the process easy and comfortable and we are very happy with our purchase. Highly recommend. More

Excellent customer service. Pleasant waiting. Good service, my second time visiting for service. Great experience. Pleasant waiting. Good service, my second time visiting for service. Great experience. More

PLEASE READ THE REVIEWS AND DO NOT BUY FROM THEM! ! My husband and I was going to fly to NY to purchase this vehicle but after reading the reviews. I told my husband to call and confirm that the price ! My husband and I was going to fly to NY to purchase this vehicle but after reading the reviews. I told my husband to call and confirm that the price was $47,889 and surely enough this car jumped from $47,889 to $60,889!! He spoke with Nafeeza Sahib and she stated that there were several repairs that needed to be made to the car prior and they do not factor that into the listing price. This totally contradicts the fine print writing at the bottom of the listing on Autotrader about there being “No hidden fees.” She then stated that they can’t control what Autotrader puts up but the same thing is listed on the dealer site! Then she attempts to point out that the listing stated “fees”. No, it says title fees not “fees” by it self. Which means that there are hidden fees. I questioned Nafeeza on the fees and she could only state that it was $4,000 for taxes and registration fees and $7,000 for dealer origination fee. $7,000 + $4,000=$10,000!! Where does the extra $2,000 come into play to make it $60,889? It does state that vehicle price is subject to change but why wasn’t that reflected in the price online? According to Nafeeza you have to call to get the “real price”. Which lets me know that they get cars in, do the work to recondition them and then list them at a lower price online and you only know the real price of you call in. Why still have it listed as $47,889 then when I call it’s now $60,889. If you know you did additional work on it, why was that not factored into the price originally? This is false advertisement at its best! After the back and forth. My husband called back to speak with a General manger (who really wasn’t the General Manger) just a few minutes ago and now the car is sold and it sold last night! 🤣🤣 But a sales person called him last night and 2 times this morning to confirm that we were still interested and would be flying in this weekend. I have all screenshots and will be turning this over to my lawyer. I will also be reporting them the Federal Trade Commission. DON’T WASTE YOUR HARD EARNED MONEY WITH THESE COWARDS CLOWNS! *No generic response wanted or needed from the delsership* More

I went there and got a quote then when I came back I got a totally different quote a totally different quote More

I generally find and receive timely quality service when I bring my vehicle in for check ups, service or repairs. I bring my vehicle in for check ups, service or repairs. More