Brown's Toyota of Glen Burnie

Overall great experience - Diane worked VERY hard to find the exact car that we wanted - and was more than patient with me until I figured out what that exact car was! From the first time we walked throug the exact car that we wanted - and was more than patient with me until I figured out what that exact car was! From the first time we walked through the door to a couple of quick visits since purchasing the van, we have not had an unpleasant experience of any kind. This was the third vehicle purchased through Brown's and we intend to return when we are ready to make another purchase. (Sorry, we can't find the card for the gentleman we dealt with in finance) More

My experience was very positive. Chris was very informative and adapted to my change in purchasing plans very well. He helped me find the vehicle best suited to me and my needs and I love it. I got informative and adapted to my change in purchasing plans very well. He helped me find the vehicle best suited to me and my needs and I love it. I got a great deal on a car that fits my style and current life. More

I bought Toyota Venza from Brown's Toyota. I am giving great review because guys from Brown's Toyota were very honest and could make a deal with the promised price and condition. I have experience with se great review because guys from Brown's Toyota were very honest and could make a deal with the promised price and condition. I have experience with several other dealers, who tried to "cheat" by advertising low price on not existing cars or couldn't match own price on the site. More

As soon as we hit the door, we were greeted very nicely. Then we met Yeimy.She listen to me ,want I wanted and needed for a new car.I say within 15 minutes I was doing I test drive. I felt so HAPPY to be th Then we met Yeimy.She listen to me ,want I wanted and needed for a new car.I say within 15 minutes I was doing I test drive. I felt so HAPPY to be the very first test drive of the car.thank you More

The sale person was be very helpful. She was very professional and her response time was quick and informative. She was available for questions and concerns about the car. I would recommend her to my professional and her response time was quick and informative. She was available for questions and concerns about the car. I would recommend her to my friends and anyone esle. If every purchasing experience is this pleasant. I will surely be back again More

I looked for a car for awhile at various dealers for different type cars in the camary size. I found that the Camary fit what I was looking for and the sales person Joyve Morrison was so helpful. When different type cars in the camary size. I found that the Camary fit what I was looking for and the sales person Joyve Morrison was so helpful. When we decided what we wanted they did not have the color we wanted but she promised that they would find one for us. Which they did, it took some time but we finally got the color we wanted... They gave us what I considered a food price and were very friendly thourgh out and have followed up to make sure we were satisifed........ This is my second car from Brown's Toyota and both expierences have been excellent... Bill More

This dealership was phenomenal! I would recommend that everyone go see Christin and Sean if they need a new or used car. Their tenacity and focus is unparalleled; wanting more for you to be in that new de everyone go see Christin and Sean if they need a new or used car. Their tenacity and focus is unparalleled; wanting more for you to be in that new deserved/needed vehicle than fulfilling quotas or making sales. Please you will not be disappointed. They are very funny too! Incredible senses of humor. I will never buy a car somewhere else again! More

Jorge Arzate was a pleasure to work with from start to finish. He was friendly, knowledgeable, and very accommodating in answering all my questions and making sure that I got the right vehicle for my need finish. He was friendly, knowledgeable, and very accommodating in answering all my questions and making sure that I got the right vehicle for my needs and driving habits/preferences. He kept all of his promises. My new vehicle arrived in the exact middle of the timeframe Jorge had promised. When my new RAV4 arrived, the price was exactly as agreed upon when I ordered it. My new vehicle had everything I had ordered (and nothing I had not) and was beautifully prepped and ready to go when I arrived to pick it up, and Jorge spent a good bit of time making sure that I understood and knew how to operate all the various controls, safety features, gadgets, and gizmos before I drove away (including helping me pair my iPhone with my new vehicle's Blu Logic handsfree Bluetooth equipment. I felt that I got a good price on my new RAV4 (Does anyone ever think they got a "great" price?), and Jorge worked with me to get what I considered a fair price for my trade-in vehicle. More

Their customer service is horrible. I went there and bought a part for my car. I gave them all the correct information and they gave me the wrong part which ended up costing me more money in labor becau bought a part for my car. I gave them all the correct information and they gave me the wrong part which ended up costing me more money in labor because I had to go and get the part switched out. They blamed it on a catalog error and would not offer me any assistance even though their mistake cost me more money and time. I am very unhappy their customer service. When I called to complain they opened a case and then no one called me back. More

Sevice department is terrible. I waited 5 hours to get new tires on my car. Apparently one of the machines broke and they had to take it to another dealership and just left me sitting there clueless of w new tires on my car. Apparently one of the machines broke and they had to take it to another dealership and just left me sitting there clueless of why it was taking so long. When I finally got up to ask what was going on the guy's response was "oh I was going to come let you know." This is after 2 weeks earlier I had an appointment with them to get my tires and I sat there for 2 hours before they realized that they never ordered my tires in the first place! They had 2 weeks to do it, but I've come to realize that the staff there is incompetent and it doesn't seem like they even care. I won't be going back! More