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Buchanan Kia

Westminster, MD

not yet
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418 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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119 Railroad Ave

Westminster, MD

21157

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Showing 418 reviews

July 23, 2017

Great experience. Truly great experience with Chris, and your entire team. While it took a good deal of work on their end to get the deal done. They did it. Truly worth More

by RCM7468
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gouzoulis, Eric Emery
July 22, 2017

NEVER USE! Terrible experience at this place! The moment we pulled in, we were greeted by a grumpy sales woman who just wanted to get off work. The first stateme More

by Cmpearr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mia Rochelle
Jul 24, 2017 -

Buchanan Kia responded

We deeply apologize for the way you were greeted on our lot. This experience in no way represents the way we do business here at Buchanan Kia and employee has been reprimanded . We always strive to give the best buying experience possible to all of our customers. If you are still interested in the Dodge Journey we would be happy to set you up with a different salesperson that will give you the outstanding experience we are known for in the Westminster area. We attempted to reach out to you about your visit but were unable to contact you. If there is anything we can do to earn your business please contact our General Sales Manager Eric Emery at 410-876-2251.

July 10, 2017

Happy customer Great day at the Kia dealership in Westminster Faithe was awesome, she not only helped me get my new Sportage she also helped my daughter get a car More

by Conesty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faithe Tipton
July 08, 2017

Wonderful! I had a wonderful experience today at Kia and am very happy with my purchase! Everyone was very nice and helpful in getting me the car I wanted. More

by Alexiserin08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faithe Tipton
July 08, 2017

ATTENTION: CHECK YOUR RECEITS, under COST OF PARTS !!!!! I was charged for 2 Rear Brake Rotors, at a cost of $168.20. These Rotors purchased by BUCHANAN KIA from NAPA, on Green St., which sells the Rotors f More

by Charles ADAMS
Recommend Dealer
No
Employees Worked With
Other Employees : Bill Benfer
Jul 20, 2017 -

Buchanan Kia responded

Mr Adams, I am sorry that you were not 100% satisfied with your experience here. With that being said Buchanan Kia is a business, if we charged our cost for parts we would not be able to stay in business. We have overhead (building, electric, staff, ect) that has to be paid for. This is no different from anywhere else you would go. The work was also performed by Certified Technicians, something you do not get by buying the parts and doing the work yourself. I would also like to make a note of the fact that you were happy with every other aspect of your service, including the work that was done. We always strive to provide the best experience we can at Buchanan Kia and to ensure that all of our customers leave happy. It is unfortunate that was not the outcome of your experience with us this time, but as a regular service customer of the last 6 years you know the quality and service we are known for.

July 01, 2017

Great deal I was shopping for a new used car and narrowed it down to a 2014 Kia Soul! After a day of car shopping, I ended up at Buchanan Kia and met Rebecca jus More

by Soul Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Przybyszewski
June 30, 2017

quick and easy staff was great, smooth and easy transaction, the salesperson met all my needs. everyone was personable and did everything they could to take care o More

by GoTlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Przybyszewski, Mike Royer, Matt Young
June 29, 2017

Superior Sales Reprehensive; Lacking In Management The sales representative, Rebecca Przybyszewski gave us a car at a price beatable by all others dealers. She was efficient with our time (she didn't s More

by Darfurnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Przybyszewski
June 29, 2017

Fantastic place My wife and I recently bought a 2013 pre owned Sorento from Buchanan and Rebecca the sales person was extremely helpful, knowledgeable, and very perso More

by Brian41099
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Przybyszewski
June 21, 2017

Friendly, The experience we had was great. We let them know what we were looking for payment wise and they were able to meet that criteria. I really like how th More

by Nonewaymaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Royer, Matt Young, Faithe Tipton
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