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Buchanan Kia

Westminster, MD

not yet
rated
418 Reviews
Buchanan KIA is a family owned and operated dealership, and our new location here in Westminster has been proud to sell the KIA product since 1999. We invite anyone to stop in and see our truly one of a kind showroom, and the nationally ranked and acclaimed Service/Sales Departments for Customer Satisfaction!! Come see why "Buchanan Is Better"!
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119 Railroad Ave

Westminster, MD

21157

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Showing 418 reviews

September 12, 2010

My new car journey was full of adventures. Wheeler Kia went out of their way to try to get me a loaded 2011 Kia Sportage. Things looked bleak, but due to the unrelenting efforts of Kim, Dan, and James, i More

by sharon471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Campbell, Dan L, James
August 28, 2010

When another dealer failed to return a call to set up a service appointment and also failed to respond to my email complaint about customer service, I turned to Wheeler where I had originally bought my PT More

by daveinmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service personnel
Sep 15, 2010 -

Buchanan Kia responded

Thank you for review of Wheeler Kia. I wanted to respond to you question about why Wheeler Kia discontinued our affiliation with AAA. After reviewing the positive and negetive aspects of this program, Wheeler Kia contacted AAA multipule times for a represenative of AAA to please contact us to set an appointment to discuse our concerns. They never responded to our request and after we sent our letter of termination with AAA, they never contacted Wheeler Kia to find out why. We implemented our own discount for any customer that was a AAA member, so that our customers would not be affected by this change. Thank you again for taking the time to help us do a better job for you, and all of our customers. I am availible to answer any questions or address any concerns you may have for us, and am looking forward to seeing on your next visit. Todd Renfro Service Manager, Wheeler Kia

August 26, 2010

I have bought 3 cars from Wheeler over the years and the sales and service people have always been very knowledgeable and courteous. I have always received top notch service when I brought my car in to be s More

by eivango
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sherman
August 18, 2010

I have been a customer of Wheeler Motrs for the past 10 years. I bought a new Kia Optima in 2003 and I still have it with 131,000 miles on it and it runs great and that is because Wheeler has a VIP program More

by Marius Ambrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Benfer, Asst Service Manager
August 18, 2010

I read on an online blog that Wheeler Kia was great to deal with, so we went there to test drive a Sorrento. We have learned to run the other direction as fast as we can from pushy sales people, so the f More

by destinch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Carlyle
August 17, 2010

The Wheeler KIA facility was a welcoming place. Once we pulled in Kimberly came out and greeted us and once she found out we had not been there before she took us on a tour. The service area was very clea More

by remhl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly C.; Dan L.
August 16, 2010

From the moment my wife and I stepped onto their property we were taken care of. The whole experience was FANTASTIC. From a great knowledgable sales person named Kimberly Campbell, all the way up to signing More

by greyghost60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Campbell
August 16, 2010

I stopped by just to take a look at the Kia. I had never driven a Kia. Ken Sherman, let me take a test drive and was very helpful and friendly. I certainly would recommend Wheeler Kia to my friends. I li More

by Kathy Duex
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Sherman
August 07, 2010

WOW!! After 6 monthes of dealing with Ken and deciding which soul I wanted it is now mine!!! They waited and helped me get the vehicle I wanted. In the mist of buying I had a family emergency and when I t More

by kathy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sherman
August 02, 2010

I am a new first car buyer who had fears about buying a new car. Then KIM CAMPBELL my sale's person came out talked to me about my new kia and how it could be mine if the price was right. She made me feel More

by steph'skia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kim campbell and dan langford