Cadillac of Norwood

Cadillac of Norwood responded

Thank you so much for your wonderful review! We're so glad to hear you had such an easy and straightforward experience with us. Our goal is to make every step of the process as efficient and enjoyable as possible, so it's great to know our team delivered..from having your vehicle ready for the test drive to making the negotiation, financing, and delivery smooth and hassle-free. We truly appreciate your recommendation and your trust in Cadillac of Norwood. Congratulations on your new vehicle, and we look forward to serving you again in the future. Enjoy the ride!

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. First and foremost, I want to sincerely apologize for your experience. This is not the level of service we want to provide, especially for a loyal customer who has trusted us with your Escalade for the past five years. We made a mistake during your visit. After the technician damaged the locking lug nut trying to remove it and nicked the wheel using an impact tool, they failed to notify your service advisor about the damage to the wheel. Had the advisor been made aware, we would have addressed the wheel damage with you before you left the dealership and worked toward an immediate resolution. After learning about the damage from your email, we attempted to contact you by phone to arrange for the wheel to be repaired at our expense, but unfortunately we were only able to leave a voicemail. We regret that we were unable to connect with you directly. We also understand your frustration regarding the cost of your visit and recognize how, combined with the damage and lack of communication, it left you feeling let down. There is no excuse for the communication breakdown you experienced, including not receiving a timely response to your email. We value your business and are truly sorry that this experience has caused you to lose confidence in our dealership. If you are willing, I would appreciate the opportunity to speak with you personally and make this right, including repairing the wheel as we intended. Please contact Brian directly at your convenience so we can work toward a resolution. Thank you again for bringing this to our attention. Your feedback is being used to improve our communication and processes to help prevent this from happening again.

Cadillac of Norwood responded

Thank you for your kind words and for taking the time to share your experience! It's wonderful to hear that Val, along with Al and Omar, provided you with such professional and honest service. Delivering a transparent, enjoyable car-buying experience is our goal every day. We'll be sure to pass along your compliments to the team. Congratulations on your new car and thank you for choosing us. We look forward to serving you again in the future!

Cadillac of Norwood responded

Thank you for the wonderful feedback! We’re glad to hear that Paul was helpful, attentive, and able to guide you through the process in a way that made things easier for you. We’ll be sure to pass along your kind words to him. We truly appreciate you taking the time to share your experience, and we look forward to working with you again in the future.

Cadillac of Norwood responded

Thank you so much for sharing your experience! We truly appreciate your kind words and are honored to hear that we stand out among the many dealerships you’ve worked with over the years. Our team works hard to make every experience straightforward, enjoyable, and built around taking care of our customers. We’re grateful for your trust and the opportunity to earn your business. Thank you again, and we look forward to welcoming you back in the future!

Cadillac of Norwood responded

Thank you for taking the time to share your experience! We truly appreciate your kind words and are so glad to hear that everyone you interacted with made you feel welcomed and well taken care of. Our team is committed to providing a professional, helpful, and enjoyable experience every step of the way. We’re grateful for the opportunity to assist you and look forward to seeing you again in the future!

Cadillac of Norwood responded

We truly appreciate you taking the time to share your experience! It's great to hear the process was straightforward and easy from start to finish. Providing a simple, transparent buying experience is always our goal. Thank you for your recommendation, and we look forward to assisting you again in the future. Enjoy your new vehicle!

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're glad to hear that Al was able to assist you and provide a positive experience during your visit. We also appreciate your comments regarding the wait time for your alignment appointment. We understand how valuable your time is, and we're always looking for ways to improve our scheduling and service efficiency. Your feedback helps us identify areas where we can do better. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.