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Campbell Ford - Service Center

Niles, MI

4.6
403 Reviews

403 Reviews of Campbell Ford - Service Center

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March 10, 2024

There was a serious lack of communication on the progress of my truck. I received multiple calls only when my truck was done. The estimate on the repairs was consistent with the final bill. More

by jsumners0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coshow
March 08, 2024

Jason did a great job fixing the recall problem. We are pleased with the service. More

by ac
Recommend Dealer
Yes
Employees Worked With
Jason
March 01, 2024

Very pleased with the recall service provided at my home by Mo. I won’t hesitate to use this service again. More

by KIMNEWMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Simon
February 26, 2024

Jacob was AWESOME as usual! Very efficient and communicated very well on what my car needed! I know I am in good hands here! More

by SHAUNA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
February 22, 2024

It was great that they came to my house to fix the recalls Very quick More

by COLINGHOUSE
Recommend Dealer
Yes
February 21, 2024

Gentleman was on time, actually early which was a treat, and very professional. Pleasant personality and complete with his work. Explained what he was doing and why. Also what I should expect after he co More

by THETOAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Believe his name was Mike or Micheal.
February 17, 2024

When I got there they said my appt was the week before; it wasn't. They offered that appt but I couldn't because I already had another appt. that day so took the appt for 2/14 at 10:30. First they told me More

by CYNDYWINFIELD289
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson, Jacob Dawson
February 15, 2024

Great Service, thank you. On time, quick and very pleasant, I will always use this service moving forward More

by RESTEPHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Dawson
Feb 16, 2024 -

Campbell Ford responded

Thank you for takinjg the time to leave us a PERFECT 5-Star review!! We're pleased to heat that you had a great experience in our service department and we are so glad that Austin Davey, your service writer , was able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

February 07, 2024

Been a customer for years always treated well Your showroom floor needs a good buffing More

by SULT1003
Recommend Dealer
Yes
Employees Worked With
Nice young gal service coordinator
February 02, 2024

They are totally awesome and the pickup and deliver system for clients cars is amazing..!! More

by SHAWKUNGFU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our serivce department and we are so glad that Vincent Hernandez, your serivce writer, was able to take care of you. We hope to see you againwhenever you need any other maintenace, parts, collision or sales needs! Kait Genge, Business Development Manager