Capital Ford of Charlotte

I asked for a quote on a vehicle from an online ad. The salesperson told me they were a “no haggle” dealership! I received the quote that Included a $799 Admin fee with THAT EVERYONE PAYS in caps, and The salesperson told me they were a “no haggle” dealership! I received the quote that Included a $799 Admin fee with THAT EVERYONE PAYS in caps, and a $598 warranty that is assessed to ALL (again all caps). I asked for explanation of the warranty. It’s a spray-on ceramic coating and a number that gets etched into a fender for “theft deterrent.” I don’t need or want a pseudo ceramic coating and I could just take a BOS and spend 15 minutes at the DMV and save the $799. But, the fees are non-negotiable making the sale price moot. More

Kudos to Quen Boger his the most friendliest guy I ever met on car dealership make my car buying experience less intimidating and comfortable. met on car dealership make my car buying experience less intimidating and comfortable. More

Update 10/24: Changing my rating after working with Rob Satter and his team. They were willing and able to work with us to rectify the situation. Although this car did not work out for us, we are happy wit Satter and his team. They were willing and able to work with us to rectify the situation. Although this car did not work out for us, we are happy with the overall outcome. Thank you Rob and Ken for your help. More

This Place is Awesome. This is the 8th vehicle we have gotten from this dealership and when I dared to venture to another dealership and was taken advantage of and put in a This is the 8th vehicle we have gotten from this dealership and when I dared to venture to another dealership and was taken advantage of and put in a really bad deal, they pulled that out as well. Thank you for all you do. More

I would highly not recommend purchasing a vehicle from here. We purchased a Lincoln Aviator in Dec 2022. It was apart of their buy back program which is them purchasing lemon cars AND NOT FIXING THEM. We here. We purchased a Lincoln Aviator in Dec 2022. It was apart of their buy back program which is them purchasing lemon cars AND NOT FIXING THEM. We were told it was perfectly fine, new transmission and under warranty. This was by far a lie. By December 31st, our car completely stop working. They worked on the car for over a month and half. And less than a month later, we had the same issue. It’s now August 2023 and we are still experiencing the same issues and driven the care less than 30 days. Lincoln has denied our good faith review to purchase back the car 4 times. I’ve called and left voicemails to the General Manager, Rob Satter, and until this day never heard back. I’ve now found out that our vehicle has been bought back by Lincoln 3x and we were never informed of this information during purchase. From reading reviews, you can tell I am not the only person this has happened to. What they are doing here is NOT RIGHT. More

Very pushy sales staff. .Multiple contacts acfer i aaked them to not keep comtacting me. They knew I was from California, but they did not tell me they are not allowed to se .Multiple contacts acfer i aaked them to not keep comtacting me. They knew I was from California, but they did not tell me they are not allowed to sell cars to people in California until I asked them to send me a complete offer sheet. I liked the car, and I thought the price was fair if they did not have mark ups. More

Buying a car is great but getting request done is not good. I've been searching for the particular model/trim/equipment and this place was the only one had it so I drove 1.5hrs from my work to look and good. I've been searching for the particular model/trim/equipment and this place was the only one had it so I drove 1.5hrs from my work to look and purchased the car. There was heavy oxidation on roof and asked them to make it better before I pick it up on following week. Also, window tint was cut off on all side windows due to darkness issue with NC. They are removing and service the car before pickup. That was fine. Over the weekend (I live 4hrs away), I contacted sales person and asked him to get window tinted again. He agreed and gotten tinting job done. When I went to pickup my vehicle, roof was much worse shape and windows were tinted but rear window was not. The original tint on rear window was not supposed to be stripped. Having no transportation (my co-league drove me to get a car) I picked it up and drove back to the city I work. Now I had to take it to collision specialist to repair my roof for more $$$ to shed. Also, final paperwork was done by another person and he was not so pleasant. No price negotiation because sales guy said "No Haggle Price"... More

I came by Saturday and spoke with Shonte, she was absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options t absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options to look over and think on. I will be back there soon to see her! More