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Capital Ford of Charlotte

Charlotte, NC

2.9
176 Reviews
Welcome to Capital Ford Charlotte Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area. We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history. We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you. A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
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5411 N Tryon St

Charlotte, NC

28213

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Showing 176 reviews

October 25, 2024

I inquired about a vehicle that was used and on auto trader and was told that it needed a tire and would be ready to come look at that day. This vehicle was part of the RAV program, which was explained More

by gsmcinnis58
Recommend Dealer
No
Employees Worked With
Brandon Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany - she should have known this vehicle was not ready to sell
Oct 28, 2024 -

Capital Ford of Charlotte responded

Gregory, thank for you taking the time to share you experience with us. We apologize for the miscommunication between our sales and service staff. We have worked with both sides to ensure that this does not happen again in the future. We also appreciate you taking the time to speak with Brandon regarding your visit. If there is anything we can do to continue helping you in your car buying process, please let us know.

September 28, 2024

Spoke with Shantelle on their 2020 Mustang GT500. Found out when I asked her if it has a clean title, that the car has a branded title as it is a Lemon Law return. No where in the ad or any "fine p More

by darlingrobert46
Recommend Dealer
No
Employees Worked With
Shantelle
August 18, 2024

See recent complaint on consumerfinance. gov on this company and all it's bad reviews on Facebook and really pay attention, honesty, integrity, and forthcoming truth is not in their vocabular More

by Selfmadeclt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew McDuffie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Capital Ford of Charlotte responded

We appreciate you reaching out regarding your recent visit in to our dealership. Unfortunately, we were unable to obtain a driver's license needed to test drive a vehicle on our lot. Your credit application was submitted to several different lenders which required specific documents for lender approval. Without the necessary documents requested, we were unable to sell you a vehicle. We did eventually ask you to leave the property due to inappropriate behavior. If you would like to discuss this, we are open to doing so. We can be reached at 704-598-2599. - Rob Satter, Jr. - Executive Manager

May 21, 2024

I had a wonderful time at this dealership, thank u Mr. Lenny Stevenson was a number one salesman. More

by ogtyrone53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Driving in from Nashville to Charlotte for a convention my Bronco Sport broke down coming into town. I was in an unfamiliar place and didn't know where to go and what was wrong with it. I chose Capital bec More

by revsquires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kopetic
May 03, 2024 -

revsquires responded

Thank you Capital Ford and your team for everything you did for me!

March 18, 2024

Beware of this dealership; they have many times told me one thing and changed their mind. Firstly, they had difficulty communicating with my bank regarding the loan. Simply not following up and taking the More

by drew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Drew McDuffie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : alex t, anthony
Mar 21, 2024 -

Capital Ford of Charlotte responded

Andrew, thank you for speaking to us regarding your concerns. If you have any additional questions, please reach out to us directly. We can always be reached at 704-598-2599. - Rob Satter, Jr.- Executive Manager

January 27, 2024

I went in to get a new battery and right out the gate the salesperson wanted me to go get paperwork for the warranty? After a while I realize what he was saying then I had to approach him again to tell him I More

by glaustin
Recommend Dealer
No
Employees Worked With
Sales Dept.
Jan 29, 2024 -

Capital Ford of Charlotte responded

Thank you for taking the time to let us know about your recent experience at our dealership. I am saddened to hear that you did not receive the 5 Star Experience that we would expect. Please reach out to me directly so that I may discuss your concerns and make this right for you. I can be reached directly at 704-598-2599. I look forward to hearing from you soon. - Rob Satter, Jr. - Executive Manager

December 27, 2023

I asked for a quote on a vehicle from an online ad. The salesperson told me they were a “no haggle” dealership! I received the quote that Included a $799 Admin fee with THAT EVERYONE PAYS in caps, and More

by MikeH
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
None of these
December 13, 2023

Kudos to Quen Boger his the most friendliest guy I ever met on car dealership make my car buying experience less intimidating and comfortable. More

by rcc0002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quen Boger
October 25, 2023

Update 10/24: Changing my rating after working with Rob Satter and his team. They were willing and able to work with us to rectify the situation. Although this car did not work out for us, we are happy wit More

by Lonjezo Miller
Recommend Dealer
Yes
Employees Worked With
Ken Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Satter
1
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