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Capital Ford of Charlotte
Charlotte, NC
173 Reviews
Welcome to Capital Ford Charlotte
Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area.
We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history.
We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you.
A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 173 reviews
April 01, 2022
The salesman Mike is nice, but If you plan on buying a car from this dealership don't buy anything from them unless it is a Ford. We bought a Hyundai they pushed and pushed to get us to buy the extended w car from this dealership don't buy anything from them unless it is a Ford. We bought a Hyundai they pushed and pushed to get us to buy the extended warranty, and after bugging the heck out of us we finally gave in. They did not bother to tell us that the original manufacturer warranty was not transferable and the drive train was only good up to 60,000 miles and not 10,0000 miles. Also there was no spare tire in the car so we have to wait for them to order one which is ridiculous now I'm afraid to go anywhere because I'm afraid if I have a flat tire I do not have a spare. We tried to cancel the warranty when we went back to find out about the spare tire and they said they could not refund us, it would be applied to our loan which is total BS they are nothing but a bunch of crooks and be careful if you even consider buying a car from them. More
by Lovurpets
Employees Worked With
Mike Griffiths, Mike Nystrom
Helpful March 30, 2022
Michael Griffiths was fantastic. He explained everything to us on all the options this car had. I would recommend him highly. You need more sales representative like Michael. He is a He explained everything to us on all the options this car had. I would recommend him highly. You need more sales representative like Michael. He is an asset to your company. More
by John Newton
Employees Worked With
Michael Griffiths
December 11, 2021
Lied about everything. Horrible business and employees. Do not buy a car from them. Bad management that does not communicate with each other so make different promises. Waste of time and money. Do not buy a car from them. Bad management that does not communicate with each other so make different promises. Waste of time and money. More
by Nevaeh
Employees Worked With
Dan
October 24, 2021
I enjoyed the experience of purchasing my Ford Raptor at Capital Ford. The help and knowledge Brandon Brown offered during our time there would bring us back in the future. Capital Ford. The help and knowledge Brandon Brown offered during our time there would bring us back in the future. More
by jon
Employees Worked With
Brandon Brown
October 24, 2021
Me and my dad stopped in to look at a truck and was welcomed by Brandon Brown. We bought the truck and had a great time while we were there. welcomed by Brandon Brown. We bought the truck and had a great time while we were there. More
by jon
Employees Worked With
Brandon Brown
October 11, 2021
I checked on several vehicles and all had what they call a branded title, and not available for Alabama. I think they need to put that on the page where you will see it and not have to contact a branded title, and not available for Alabama. I think they need to put that on the page where you will see it and not have to contact More
by Jamiet3325
Employees Worked With
Saba
August 05, 2021
Sad case of we don’t want your car. I went through hoops to buy a car but dealership just didn’t care about my trade in. They sent me such an embarrassment offer. I was very upset and stopped dealing with t to buy a car but dealership just didn’t care about my trade in. They sent me such an embarrassment offer. I was very upset and stopped dealing with them. They are an embarrassment to any customer. NOT WORTH THE HEADACHES. NOT recommended to buy any vehicles. More
by BLURAYKING
Employees Worked With
Drew McDuffie
April 19, 2021
muchas gracias por la ayuda Carlos desde un principio haciendo a todo fuera fácil y dándonos todos la información muy recomendable se los aseguro gracias otra vez haciendo a todo fuera fácil y dándonos todos la información muy recomendable se los aseguro gracias otra vez More
by soraya-zambrano-1968
Employees Worked With
Carlos Garcia
April 04, 2021
En todo momento brindando atención la ayuda fue de lo En todo momento brindando atención la ayuda fue de lo mejor mucha información en todo momento gracias por todo muy recomendable pregunten por Carlos En todo momento brindando atención la ayuda fue de lo mejor mucha información en todo momento gracias por todo muy recomendable pregunten por Carlos q es de lo mejor More
by Elisa106803
Employees Worked With
Carlos Garcia
