Capital Ford of Wilmington

Everyone acted in a very professional manner Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept Everyone acted in a very professional manner. The customer was provided a rental car while services were being provided on vehicle. Service Dept. kept in contact with me to Give me status and updates on how service was progressing. More

Great Service Great place to buy a used car. Excellent loan assistance. Salesman was knowledgeable and patient. Would buy there again. Plan on using service departm Great place to buy a used car. Excellent loan assistance. Salesman was knowledgeable and patient. Would buy there again. Plan on using service department, too. More

customer service The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap The service rep Josh Slack was well knowledgeable about the problem that I was having with the car and took care of the problem asap More

Capital Ford 15,000 mile maintenance Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Esca Friendly and professional staff. Excellent customer service! They get the job done right the first time, and in a timely manner. I bought my Ford Escape from them a year ago and I was very satisfied with that experience, and have had them service my car over the past year with no complaints. More

Quick reponse I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for J I had a problem where I knew the symptoms, but not resolution. Josh Slack and his team acted quickly and definitely. Hooah! Should be "oorah" for Josh, but from a soldier, hooah will have to do. More

Collision Repair and Service I had my MKX in the collision center and subdequently in for periodic maintenance. A great group of people who are courteus, professional and provide I had my MKX in the collision center and subdequently in for periodic maintenance. A great group of people who are courteus, professional and provide quality service. More

1st Visit to CFL Service performed as requested. Josh did a great job putting me in the system and handling my first service. Nice facility and customer waiting area Service performed as requested. Josh did a great job putting me in the system and handling my first service. Nice facility and customer waiting area. More

Car repair Had to have the car towed in with a dead electrical system. Got a good response from the service desk and the problem was diagnosed and repaired withi Had to have the car towed in with a dead electrical system. Got a good response from the service desk and the problem was diagnosed and repaired within two days. Thanks More

As always - great service Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serv Second time to have my vehicle serviced. Josh Slack was great and went to great lengths to answer my questions by phone prior to getting my tire serviced. The day before, I had a flat tire and the tow truck driver/mechanic examined the tire and did not see a nail and thought it may have been a slow leak. Turns out there was a small gash. Josh got a new replacement tire for my car and had the claim processed, so I did not have to pay for the full price of the tire. All within 2.5 hours - great service, but a still an expensive lesson. Thanks, Josh! More

My first experience with Capital Ford This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Ric This was my first experience with Capital Ford and my first time looking at Ford vehicles. Joe, Rick, and Shane were great to work with. Joe and Rick took the time to explain all the details of the truck and listened to what I was looking for in a truck. Shane, the sales manager, was great to work with and really put the deal together. I was looking at a similar truck at another Ford dealership in the area, but after Shane sat down with me and took the time to go through all the numbers with me, I was sold on going with Capital. Shane and Capital offered such a better deal that I couldn't pass. Even though Shane is the sales manager, he personally removed the windshield stickers that I needed from my truck I was trading in and put them on the new truck and was even out there with a spray bottle and cloth wiping down the truck before I drove off. Just great service and the F150 is awesome. Thanks again Joe, Rick, and Shane. More