Carlsen Subaru

Great Customer Service! I bought my car here and went back for an engine service. Bob, my advisor, was so friendly and nice. They originally said my car would not be ready fo I bought my car here and went back for an engine service. Bob, my advisor, was so friendly and nice. They originally said my car would not be ready for 24 hours, but it was done in less than 1 hour. Very friendly people, and very clean dealership. They put a smile on my face! More

Worst service department in the Bay area They actually bold faced lied to me! I called Burlingame and they took care of me in about 2 minutes. I will no longer bring any of my Subarus to Carl They actually bold faced lied to me! I called Burlingame and they took care of me in about 2 minutes. I will no longer bring any of my Subarus to Carlsen. So disappointing since we LIVE in Redwood City and have been an all Subaru family for years! More

Regular Maintenance Service Did work as requested. 60K service was thorough. Have had dealer perform maintenance work for past 10 yrs. Am satisfied to keep bringing my vehicle ba Did work as requested. 60K service was thorough. Have had dealer perform maintenance work for past 10 yrs. Am satisfied to keep bringing my vehicle back. More

Because of a long term assignment I took my 2001 Subaru Outback with me to France. When I needed some parts here I contacted Carlsen Subaru by e-mail. They had been my dealer for the scheduled maintenanc Outback with me to France. When I needed some parts here I contacted Carlsen Subaru by e-mail. They had been my dealer for the scheduled maintenance. Since their service department had been very good I expected it to be easy to order a coil pack and some spark plug wires. Nick Tanouye was most patient and prompt responding to several e-mail requests and questions. He even took th order over to the local Fedx office to make the shipping cutoff time. I received the parts, installed them, and the car runs as good as new. Price is my only complaint. $18 for ONE spark plug wire seems excessive. More

Although the interaction with the service manager was a little tense, I believe this dealership carries a much higher standard of customer service than most car dealerships. With the exception of Saturn. little tense, I believe this dealership carries a much higher standard of customer service than most car dealerships. With the exception of Saturn. Carlsen took care of my needs quickly, and cleared up confunfusions caused by another Subaru dealer of lesser professional standards (Stevens Creek, of course). I highly recommend coming here for all your service and sales. More