Carver Toyota of Columbus - Service Center

NOISE I stopped in and ask about a noise, Dale Denney set an appointment up to get it checked out. When I came back for the appointment, he had everything r I stopped in and ask about a noise, Dale Denney set an appointment up to get it checked out. When I came back for the appointment, he had everything ready to go and even got the shuttle for me. When we came back to pick up the car, Dale Denney greeted me by name and had my paperwork ready to go. The fact that he remembered and called me by name shows me that he cares and I am not just a number. More

Walk in Service I did not have an appointment and did the walk in for a service and they made me feel like I was a valued costume. My wait time was very minimum, comp I did not have an appointment and did the walk in for a service and they made me feel like I was a valued costume. My wait time was very minimum, comparable to what it would have been if I had an appointment. More

Regular maintenance I took my Camry in for regular maintenance. It took less than an hour for an oil change, tire rotation and general check. I thought the price was ve I took my Camry in for regular maintenance. It took less than an hour for an oil change, tire rotation and general check. I thought the price was very reasonable. Everyone was friendly and helpful. They have a very nice waiting room. More

10,000 miles service Appointment was easy, with lots of reminders. Check-in was smooth, quick and friendly. Service was prompt and all questions were answered. I re Appointment was easy, with lots of reminders. Check-in was smooth, quick and friendly. Service was prompt and all questions were answered. I recommend to anyone. More

5000 Mile Checkup Fast and friendly Customer Service! Ruth was outstanding in making sure I was in and out in less than 1 hour. Great Customer Service. Thank you Ruth! Fast and friendly Customer Service! Ruth was outstanding in making sure I was in and out in less than 1 hour. Great Customer Service. Thank you Ruth! More

Fast, friendly, clean This was my second service appointment for my new Rav 4. I was greeted by name, service staff was friendly and explained all that was done to the vehi This was my second service appointment for my new Rav 4. I was greeted by name, service staff was friendly and explained all that was done to the vehicle. The area was exceptionally clean. Waiting area is very nice, popcorn is good! More

Granny got screwed.. I bought a 5 year warranty on wheels and tires that was recommened to me by the salesman (charlie) and less than 6 months later I hit a piece of metal I bought a 5 year warranty on wheels and tires that was recommened to me by the salesman (charlie) and less than 6 months later I hit a piece of metal that was in the road which flattened a tire. I drove on the spare tire for over 2 weeks while they (amy) worked on my claim. After several phone calls from me and so and so will get back with you which they didn't until I went to the car sales only to find out the claim was denied...how can a 5 year warranty get denied after only 6 months!! Carver toyota sold me a piece of very expensive paper that was worth nothing. I was told by Amy to just get my money back on the warranty, but after all the deductions they will keep on something never used anyway what was the use that was just an easy way for Amy to get rid of me and Charlie is still working on it.. My family has bought 3 new trucks one in 2015 and two in 2016 plus my sports car from this business and the bad business and treatment I received we will never go back. More

Service Department charged for work not performed Received a quote from the service department to replace 2 gaskets. Dropped the car off and requested used parts be saved for me. Returned to pick up t Received a quote from the service department to replace 2 gaskets. Dropped the car off and requested used parts be saved for me. Returned to pick up the car and only one gasket had been replaced. Technician included an o-ring in with the one used gasket. My car has a timing chain tensioner gasket and does not have an o-ring. Invoice included charges for the timing chain tensioner gasket but narrative stated they replaced o-ring. Called and spoke with Service Manager who investigated complaint. He determined the technician did not replace the timing chain tensioner gasket and stated the technician told him he took the o-ring out of his toolbox. Arranged a time to return to the dealership to have the second gasket replaced. Service Manager seemed to sincerely want to rectify the situation, however, it should not have been necessary to return a second time to have the work performed. More

I found the vehicle I had always wanted at this dealership. Sean Compton, Sales, was very helpful with my purchase making sure I was satisfied and happy. After a few days of ownership I noticed a dealership. Sean Compton, Sales, was very helpful with my purchase making sure I was satisfied and happy. After a few days of ownership I noticed a couple of things that I questioned about the car and I spoke with Aimee Tillison, Customer Service Manager. Aimee is very busy making sure all customers are happy with their purchase and I was no exception. Aimee has stayed in constant contact with me, keeping me up to date on what is happening with my car. They are taking care of all the little issues I had and I couldn't be more pleased. I highly recommend Carver Toyota, new or used, because their customer satisfaction is their number one priority. Thank you Aimee!! More

Had a spark knock sensor repaired that was not under warranty. The intake was removed during this repair. The service repair bill was $643.17. Eight months later the truck started having multiple mis warranty. The intake was removed during this repair. The service repair bill was $643.17. Eight months later the truck started having multiple misfires. I took the truck back to this dealership and they diagnosed the problem as a map sensor problem or a wiring harness. Installed new map sensor but this did not solve the problem. I called back to Toyota and they could not get the truck in for a week or so. I took the truck to a shop in Louisville and there the problem was diagnosed as an intake gasket failure. They stated that it should be under warranty from the work performed at Wiese Carver in Columbus. I called the dealership and talked to Tom. He stated that they re-installed the old gasket on the intake to save money so therefore it was not under warranty. I was advised to have the work performed in Louisville since it was not under warranty. After I reviewed the ticket from the first work on the truck I found that there was a new intake gasket set put on the truck at the Columbus dealership. I found the part number of the ticket and called Columbus dealership to verify the part. I was told that it was not a Toyota part number. I called Tom yet again and told him that a new gasket was put on but it was not a Toyota part number. He called back and changed his story saying he did put a new gasket on but it was an after market part. He said he did this to save me money and there is still no warranty on it. Displeased with the answer I got, I called customer service to voice my concern. I was told that the service department did not use after market parts. I spoke with Aimee Tillison. She said that she would call the next day but she did not follow through. I had to call her again the next day for her to tell me that they are not responsible for the truck again. I did not authorize after market parts to be used and I did not know that dealerships used after market parts. I will not be returning to this dealership. More