Certified Benz & Beemer

Customer Experience Should Be More Important Than A Review! I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that sh I have been searching for a used car online for months. Nearly every time I looked there were a couple of cars from Certified Benz and Beemer that showed up on my results. When work took me to the Phoenix area a couple of weeks ago I made time to drop by their dealership and see if the inventory was as pristine in person as it looked online. I was not disappointed. They had a huge inventory of the very finest used cars. All meticulously detailed. A sales rep greeted me within minutes of walking onto the lot. We test drove the car that I was most interested in and then looked at several other possible choices. I had not made the final decision to purchase the car when I left the dealership that day, but I was not pressured to "drive this baby home today!" I received multiple calls, emails and texts from the sales rep beginning within hours of leaving the dealership. For me personally this almost made me decide against purchasing from CBB. I kept thinking about the old adage "People love to buy things, they hate to be sold things." I asked the sales rep a few questions during a phone conversation a few days later. Instead of an answer from him I got an automated quote via email. The texts messages, phone calls and emails persisted, but no answers to my few simple questions. I finally asked the sales rep the questions again and he did answer them promptly this time. He also sent another automated quote. Once I accepted the automated quoted the sales rep was very responsive in every aspect. He did a fine job! I had my car shipped to my home in another state. The process was simple and straightforward, other than getting to a fixed price. The CBB website shows shipping costs to my state. The sales rep quoted me 2 different prices that were $100 and $150 more than their website showed. In the end, I was charged the website price and my car was in my driveway 2 days after CBB received my check. Excellent Job Guys! The price I paid was a fair price. It wasn't a super cheap deal, but the car is in beautiful shape and the value for price paid was inline with where it should be. Be careful in dealing with this dealership because all their cars have 3M WINDOW TINT $399.00, 3M EDGE GUARD $199.00, XZILON $249.00, DOC FEE $399.00"as part of the deal. That extra $1250 could make a good deal a below average one. The CBB team is obsessed with their online reviews! Every interaction with my sales rep after I accepted their proposal included a plea for an online review. That seems to be what drives this company. They are managing for a good review. I suggest they should manage the customer experience then the reviews will take care of themselves! More

A Lesson in Excellence! I have search the valley looking for a great pre-owned BMW. I went to several other dealerships before pulling into Certified Benz & Beemer. I was ama I have search the valley looking for a great pre-owned BMW. I went to several other dealerships before pulling into Certified Benz & Beemer. I was amazed at the volume of inventory they have on the lot. Danny was very cordial and knowledgeable about the vehicles I was interested in seeing. Took a nice test drive and the rest of the process was very quick. The finance department and the managerial staff were great also. Thank you everyone I love my new vehicle. More

Travis is awesome! I was determined to buy a BMW and only wanted to spend a set amount and was convienced that I needed a 535. Travis took the time to show me cars in m I was determined to buy a BMW and only wanted to spend a set amount and was convienced that I needed a 535. Travis took the time to show me cars in my price range as well as other models which I had originally thought were for me. As it turns out Travis' knowledge and patience landed me in a beautiful and well equipped 2014 328i which ironically cost me $6000 below what I had budgeted to spend. I am not an easy customer, I want what I want (even if the maufaturer does not make it), I have no patience and expect superb customer service. Travis went above and beyond as a sales person; he listened, explained and re-expalianed things as well as tracked down the exact car I envisioned which was located in Florida. He was a true professional and fully transparent with all the logistical steps and expenses! I would highly recommend this dealership and Travis. The entire experience was professional and painless. Thank you! I love my new BMW! More

What You See Is What You Get!! Really fine looking automobiles with professional staff. James Valentine was great to work with even though we were on the east coast. He followed t Really fine looking automobiles with professional staff. James Valentine was great to work with even though we were on the east coast. He followed through every step of the way. James made this purchase enjoyable. We will most definitely call him for our next purchase! Last but not least, Chris Barone made the paper work easy!! More

Jim Beyer -Top Salesman I recently spoke to Jim Beyer, he made my inquiry regarding buying a vehicle a pleasant experience. No hassle, stress free and his wealth of automobi I recently spoke to Jim Beyer, he made my inquiry regarding buying a vehicle a pleasant experience. No hassle, stress free and his wealth of automobile knowledge was amazing. Although I was not ready to buy on the spot, Jim was professional, patient and took immediate attention to me as though I was the only one that existed during my time with him. I would definitely recommend him to all my friends and family. I will be back in the future to purchase my next vehicle with Jim, no waste, no haste and no nonsense. He is an impressive professional who will certainly have my future business. Thank you Jim More

Awaiting the locate I came to Certified Benz& Beemer looking for a very specific 535i. Although I did not purchase a vehicle Rich has really gone above and beyond expecta I came to Certified Benz& Beemer looking for a very specific 535i. Although I did not purchase a vehicle Rich has really gone above and beyond expectations. Rich has been actively searching for my vehicle and has stayed in communication through out this whole process. I would definitely recommend this dealership and am positive that Rich will be earning my business when the time is right. More

Alex was fantastic! Will only buy from Alex Kankus! His knowledge and honesty is refreshing. I love this place! I checked all over and this was it for me. Len Watson Will only buy from Alex Kankus! His knowledge and honesty is refreshing. I love this place! I checked all over and this was it for me. Len Watson More

Very impressed by Jim Beyer I am shopping for a car and very impressed with the salesman at your business- I have ran across some very unpleasant people during this hunt and fee I am shopping for a car and very impressed with the salesman at your business- I have ran across some very unpleasant people during this hunt and feel that I will be back to purchase in a week or two- mainly because I felt that he was very helpful, knowledgable and most importantly.. pleasant! More

Good informaton We just came in to look at the used cars. Jim was very helpful. If we do decide to buy, we will sure be back We just came in to look at the used cars. Jim was very helpful. If we do decide to buy, we will sure be back More

Service Tyson is amazing! He always goes above and beyond for me and my wife! If he ever leaves I don't know if he could ever be replaced.. Tyson is amazing! He always goes above and beyond for me and my wife! If he ever leaves I don't know if he could ever be replaced.. More