I found a great car, and Jamie was great to work with, however my car was sold to me with completely bald rear tires, which I noticed just prior to purchase. A manager (Lee) offered to sell them to me at dealer cost but in my opinion (and many dealer's) a car should never leave a lot with bald tires, especially on the rear, as it is hazardous. I wouldn't have even test drove it in that condition if I had noticed it right away! The dealership claims they offer a "low-pressure" and "no-haggle" experienced based on the fact they sell "fair market value" priced cars, and I agree they're pretty fair prices, however they WILL low-ball you tremendously on your trade-in. When Jamie was unavailable, Rich was no help whatsoever and wasted over an hour of our weekend, until a manager (Peter, who was patient and knowledgeable) stepped in. Tracey in finance was nice, but I had to keep calling her to get an update on the financing process, and had to slip in the obligatory arbitration clause and its opportunity to give up your legal rights (more and more standard at every dealership) CAVEAT EMPTOR. Really the best parts of this mostly status-quo used car buying experience was, again, Jamie, our sales rep, and the car itself. Jamie actually WAS no-pressure, friendly, took his time showing us recommendations based on what we were looking for, and followed up with us afterward. For those reasons alone would I recommend this dealership, because it's *always* a pain buying any car, no matter how they make it sound. Although I have to admit it was a bit more pleasant than most. I have edited this review to soften it after I have found the staff to continue to work with me to ensure my satisfaction, even after I drove my car off the lot, so I would have to call this dealership above average in most regards.
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