I found a great car, and Jamie was great to work with, however my car was sold to me with completely bald rear tires, which I noticed just prior to purchase. A manager (Lee) offered to sell them to me at dealer cost but in my opinion (and many dealer's) a car should never leave a lot with bald tires, especially on the rear, as it is hazardous. I wouldn't have even test drove it in that condition if I had noticed it right away! I was mis-quoted dealer cost as $625 a tire by Maurice (who was very pleasant on the phone) and after an email exchange with Jack Schneider I was quoted $325 a tire (much more fair, but could still be found cheaper elsewhere). The dealership claims they offer a "low-pressure" and "no-haggle" experienced based on the fact they sell "fair market value" priced cars, and I agree they weren't insanely inflated prices, however they WILL low-ball you tremendously on your trade-in. When Jamie was unavailable, Rich was no help whatsoever and wasted over an hour of our weekend, until Peter stepped in to play "good cop" and, surprise, haggle with us to a slightly more fair trade-in value. Tracey in finance was nice, but I had to keep calling her to get an update on the financing process, and had to slip in the obligatory arbitration clause and its opportunity to give up your legal rights (more and more standard at every dealership) CAVEAT EMPTOR. Really the only good parts of this status-quo used car buying debacle was, again, Jamie, our sales rep, and the car itself. Jamie actually WAS no-pressure, friendly, took his time showing us recommendations based on what we were looking for, and followed up with us afterward. For those reasons alone would I recommend this dealership, because it's *always* a pain buying any car, no matter how they make it sound.
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