Chapman BMW Chandler

Renate was simply amazing. Incredibly detailed, friendly, organized, knowledgeable, and responsive. You certainly have the one of the finest customer service representatives I have ever seen. The entire proc organized, knowledgeable, and responsive. You certainly have the one of the finest customer service representatives I have ever seen. The entire process was smooth and enjoyable. I know I will be back as well as my friends and family. More

I am a "first time" BMW owner, and this was my first time visiting Chapman BMW, I was referred to Terres by a friend (Dianna). I have never had a female sales person assist me! After I introduced myself to visiting Chapman BMW, I was referred to Terres by a friend (Dianna). I have never had a female sales person assist me! After I introduced myself to Terres; I also told her how much I did not enjoy shopping for vehicles and what I needed. Terres was brief, understanding to my needs, made it simple and got me a deal within 2 hours! I was absolutely amazed! It was a wonderful experience. The staff was friendly and I did not feel pressure to buy! I will most definitely refer friends and family to Chapman BMW. Thank you for your services. Sincerely, S. Lozano More

My name is Heather Harrison, my husband and I came in on April 18th looking for a 5 series BMW that was used. Bruce Kotlicky approached us and was interested in what we were looking for. Bruce was amazing April 18th looking for a 5 series BMW that was used. Bruce Kotlicky approached us and was interested in what we were looking for. Bruce was amazing, he is very low pressure and listens to what you are looking for and then shows you something that would fit you within all the guidelines you give him. I think the thing we liked about him the most is that he is a true salesman, too many times now you always deal with numbers too much and you don't get sold, he could teach a lot of people how easy it is to sell a car. He couldn't have placed us in a more perfect car and I am still on cloud nine. I will send everyone that I know to him and never stray from Chapman! Thank you so much Bruce, getting rid of my mom's car was a very hard thing for me to do but I know that she is smiling seeing me in my new BMW, thank you! More

Ryan was extremely helpful. He was professional and did an excellent job at setting my expectations. My number one complaint when going into dealerships is being pass around and using bad and useless sales an excellent job at setting my expectations. My number one complaint when going into dealerships is being pass around and using bad and useless sales techniques. Ryan did none of this, the entre process took about 2 hours and I am tremendously happy with your sales process More

My husband and I live in Texas; we however purchased our BMW in Arizona. We were referred to Renata Steinbach by an acquaintance. We could not have imagined better care. Renata is simply amazing! Her sm BMW in Arizona. We were referred to Renata Steinbach by an acquaintance. We could not have imagined better care. Renata is simply amazing! Her smile and easy nature made this sometimes cumbersome process pleasurable and simple. I couldn’t have been happier with my purchase. The dealership and its staff super exceeded our expectations. :) Now its up the my new car to prove we've made a smart investment. :) More

Without a doubt, this is the best "new-car-buying" experience I have ever had. I spoke with Ms. Steinbach, she recommended a particular car the fit my needs. She found such car. She worked quite har experience I have ever had. I spoke with Ms. Steinbach, she recommended a particular car the fit my needs. She found such car. She worked quite hard a getting the best for my trade-in. The kindness, honesty, concern and service are unequaled. I have owned many cars in my life, and this, by far is the best time. Ms. Steinbach's professionalism as well as the rest of the staff at Chapman BMW, is unprecedented. I would not buy a car anywhere else. Joseph Gutman, MD More

We appreciated Rene's professional approach to selling. He was patient and we did not feel pressured to make our decision. It was obvious he was knowledgeable and experienced. Megan in the Finance Dept. He was patient and we did not feel pressured to make our decision. It was obvious he was knowledgeable and experienced. Megan in the Finance Dept. was also efficient and answered all our questions not only about the financial end, but also the warranty informtion was cleary explained. Based on our initial experience with Chapman BMW, we would not only recommend the dealership to others, but will most likely be a repeat customer. Eric and Michelle Hamilton More

I have experienced several BMW dealerships in Germany over the past 15 years and since i am living now in the USA i switched to Chapman BMW. Ryan did a great job and was friendly and working with me and over the past 15 years and since i am living now in the USA i switched to Chapman BMW. Ryan did a great job and was friendly and working with me and we made the deal on another german brand but i would definately recommend my friends to do business with BMW Chapman.Leonardus. More

I came to BMW to get my current BMW serviced, after talking with Matt Trader a service consultant there I decided that it would be in my best interest to trade my current car in for a new (used) one. H talking with Matt Trader a service consultant there I decided that it would be in my best interest to trade my current car in for a new (used) one. He recommended Bits to me. Bits provided me with excellent serviced and it was a pleasure doing business with him. More

Everyone is friendly and knowledgeable. Buying a car can be stressful and the BMW staff makes it an easy transition. The costumer service is the best and that's why I keep coming back. They truly seem to ca be stressful and the BMW staff makes it an easy transition. The costumer service is the best and that's why I keep coming back. They truly seem to care even after you have made the purchase of your new car. Thank you, Carol Donahue More