Chapman BMW On Camelback

Great Idea I was reluctant to take my vehicle to the dealer, and let's face it, they're expensive right? Well in this matter I'm glad I did. Although yes, expens I was reluctant to take my vehicle to the dealer, and let's face it, they're expensive right? Well in this matter I'm glad I did. Although yes, expensive, I learned so many new things about my car. First thing was that I only need an oil change every 15,000 miles, and NOT every 3000 miles like I was doing. Also, I learned about BMW's Adaptive driving, and how to clear it. I thought my transmission was going bad. Kyle was extremely helpful to me, working with an uncooperative 3rd party warranty company, and with my tight schedule. I can't believe that now after all that, I ONLY want BMW to work on my BMW. I truly believe the value for the service I received was WAAAAAAY more than the cost. Thanks Kyle and BMW. More

FIRST CLASS SERVICE!!! CRAIG RUSIN IS THE BEST!!! Craig Rusin was amazing to deal with!!! He is a great sales person but even a better person because he cares. He's the best salesperson I've ever dea Craig Rusin was amazing to deal with!!! He is a great sales person but even a better person because he cares. He's the best salesperson I've ever dealt with by far. I called Chapman one night after being disappointed with the treatment at North Scottsdale and I got Craig "the man" Rusin. Told him what I was looking for and what price I wanted to pay and he delivered on both and quickly. Within in days I was driving in my new 550. I never felt pressured, bullied or rushed. The test drive was awesome as Craig definitely knows BMWs and has a good sense of humor!. I will definitely be back to Chapman for my next BMW. Thank you, Craig, and the Chapman Camelback team!!! More

The Epitome of a Great Sales Person - Craig Rusin As a former loyal Infiniti owner for the past 14 years, I decided to change brands. I looked, shopped and test drove Lexus, Audi and BMW (of course). As a former loyal Infiniti owner for the past 14 years, I decided to change brands. I looked, shopped and test drove Lexus, Audi and BMW (of course). I came back to BMW because I met Craig Rusin who did an awesome job helping me for almost 4 months to find the right BMW within my budget. Just recently moved from Texas and in the process of building a new home, Craig was very patient and keep me regularly informed of all the incentives that BMW was offering. Craig is an amazing sales person and I would highly recommend him anytime!! He was very informative, caring and went above the call of duty of any sales person I have known! Also a shout out to Rebecca Jelenick, Delivery Specialist/Genius! Awesome customer service by far and knows a lot about BMWs!! I love my new 2016 BMW 328i and look forward to driving it!! More

Excellence in service and always a warm & welcoming staff! Exceptional service, care, and the deepest appreciation expressed toward the customer. Mike Ludke (Service), Craig Rusin (Sales), and Elliott Burnett Exceptional service, care, and the deepest appreciation expressed toward the customer. Mike Ludke (Service), Craig Rusin (Sales), and Elliott Burnette (Sales) always acknowledge me and ensure that I am well taken care of every time! More

Service My first service visit and I was very impressed. Very professional and fast. My service advisor Craig Fritsinger assured me it would only take 1.5 ho My first service visit and I was very impressed. Very professional and fast. My service advisor Craig Fritsinger assured me it would only take 1.5 hours....less time than that and I was on my home. And it included a car wash and vacuuming. More

528i First Service Visit I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the mornin I had an excellent Service Advisor, Taras, and he took great care of me, with some specific preferences I had. When I called very early in the morning for the appointment, I requested that day, and they were able to get me in the same day. The mechanics don't seem to get mentioned on here very much, so thank you to the great technician too! The waiting area is also nice, service waiting area and customer waiting area, with TV, Keurig machine, many various options on the flavors, bottled water, and danish/muffin assortment. While there, I also visited the accessories store, and purchased a BMW mouse pad. It's very nice, thin, special backing that prevents it from sliding, and has a photo on it of the new i8 sports car. The gentlemen who helped me in the parts/accessories store was very nice and professional, and answered questions for me on other things that I was looking at. My husband and I also got the chance to say hello to Alan and Elliott, who are also the best you'll find in the business, and Bob, our salesperson was not in yet, but he is awesome too! I love this dealership! --------------- Additional Note ------------- ***** Does anyone know why the oil they used was not the exact one recommended in the warranty and service manuals? The parts number for the oil was different, and the manual was pretty specific about this, per Page 7 of the PDF Service Manual as follows: "... vehicles are factory-filled with BMW High Performance Synthetic oils.We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes." I tried to find a logical explanation on the internet, and it seemed others had discussed this as well in the BMW forum. More

Experience 101! My experience was so flawless when I purchased a car with Mr. GEOFF WILLIAMS ! He knew what I needed and wanted after asking me a few questions. Mr. W My experience was so flawless when I purchased a car with Mr. GEOFF WILLIAMS ! He knew what I needed and wanted after asking me a few questions. Mr. Williams was patient and professional. The best part of my experience was the fact that I was working with a person that treated me as a individual. His expertise allowed me to feel as if I could trust him with such an imprtant transaction! Thank you , for being smart enough to have someone like Mr. Williams to represent your company! K. Treasure More

Great Service from Mike I've dealt with Mike at Chapman twice now. Great guy to work with and great service at the dealership. Can't ever remember any better dealership in I've dealt with Mike at Chapman twice now. Great guy to work with and great service at the dealership. Can't ever remember any better dealership in the last 60 years! More

Craig Rusin is amazing This is my second car from Craig Rusin! He is so helpful and makes the car experience fun and easy! He is extremely knowledgeable and has answers to This is my second car from Craig Rusin! He is so helpful and makes the car experience fun and easy! He is extremely knowledgeable and has answers to my many questions! I highly recommend Craig and will come to him for all of my automotive needs!! More

Absolute awful Place This is an absolutely horrific dealership the used sales guy was awesome however service is atrocious. I would never recommend this dealership to anyo This is an absolutely horrific dealership the used sales guy was awesome however service is atrocious. I would never recommend this dealership to anyone and it has truly destroyed my want for bmw I will never buy another one please whoever reads this don't do business here it's a complete joke go to north Scottsdale bmw you will be treated way better than you ever would be here. I feel like I own a Kia with my experience from this place. More