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Chapman Dodge Chrysler Jeep RAM of Yuma

Yuma, AZ

Overview
Reviews
4.5
139 Reviews
Call Dealership (928) 344-2650

349 E 32nd Street

Yuma, AZ

85364

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Showing 139 reviews

January 19, 2024

I couldn't be happier with my new Dodge Challenger and the efforts of Christian Cruz to make it possible. More

by Geofrybussen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Cruz
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Jan 22, 2024 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Thank you for your review! We are happy to see that you had a good experience with Christian Cruz. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Helpful
December 10, 2023

great customer service all they need is to give loner cars to the If you have that car more than 3 hours More

by aaplanes50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Keppeler, Victor Cerda, Johnny Quintero, Marco Roldan, Bobby Miller, Ivan Lardin, Dario Reyna, Russel Lopez, admin admin
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Dec 11, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

Helpful
August 12, 2023

Easy appointment. Got in quickly, done before time promised. Professional, clean dealership Will comfortable amenities. More

by rhino620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomas in service
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Aug 14, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles!

Helpful
June 29, 2023

Henry gave me some of the best service that I ever had at a very clean, well organized dealership. He and Hienz got me in and out very quickly! They even got me a discount! Also a big shout out to Ken! Defi More

by 48dooley53
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Henry, Hienz, ken,
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Jul 12, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Thank you for your review! We are happy to see that you had a good experience with Henry, Heinz and Ken. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Helpful
June 28, 2023

Great experience. The sales team does not push you to buy. Friendly environment and the sales team knows the products. More

by mgomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dario Reyna
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Jul 12, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

Helpful
May 24, 2023

We are on fixed income and had payed 3k on a repair on our van. We maybe got 300 miles out of it after the repair. We are now sitting along 95 in 100 degree weather after the van puked. DO NOT TAKE YOUR V More

by irondan10
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department
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Jun 05, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Daniel, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered and appreciate your feedback. Our team is committed to providing our customers with exceptional service, and we hope to have the opportunity to make things right for you. Please do not hesitate to reach out to us, and we will do our best to find a satisfactory resolution. Thank you for your patronage, and we hope to hear from you soon. Ken Averett Service Manager 928-217-6137 928-344-2650 KenAverett@chapmanyuma.com

Jun 05, 2023 -

irondan10 responded

Ken first of all our van over heated and I suspected the oil cooler was what caused the van to over heat because there was oil in the water and no water in the oil. I thought about taken the van to Fin Chrysler in Blyth to be repaired but they were new owners and I figured they wouldn't have experienced help. So I thought let's have it hauled to an established repair shop which cost us $500.00 dollars from Quartzsite. We had bought the parts to repair the van because a friend said he would help me fix it. We bought a new radiator. New oil cooler, new water pump, new radiator cap, new hoses, new timing belt and two gallons of antifreeze Which came to over $600.00 and put all the parts in the van. Chapman dodge supposedly fix the van and after you folks fixed the van the heater and air never worked correctly. I was wrong about the 300 miles we got 3000 miles out of the repair. Anyway I had to go to Parker AZ to hang a piece of art at the senior center but only made it ten miles before the van over heated again. So after spending $3000.00 for you people not fixing our van plus $500.00 hauling it to a supposedly reputable repair shop and also spending over $600.00 for parts we got $4100.00 at the time it over heated again. Now we were sitting along 95 broke down, (missing my appointment) in the hot weather waiting for someone to haul the van to Blyth. The repairman at Fin said someone must of put stop leak in the radiator but I bet Chapmen didn't flush out the engine block which left oil in the water and caused the van to over heat again. It cost another $800.00 at Fin to fix what Chapmen didn't fix. OK wait for it! WE have a new grand total of $4900.00 and don't have that kind of money to fix the van again! My daughter said don't buy Chrysler products it's JUNK!

Helpful
April 09, 2023

Henry has great customer service. He explained everything with great detail. I walked out of the dealership for the first time with peace of mind. I felt that Henry wasn’t rushing me More

by Sleon811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Henry Real
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Apr 19, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Thank you for your review! We are happy to see that you had a good experience. Our goal is always to give our clients the best experience possible and ensure that all of your vehicle needs are met. We greatly appreciate your business and are happy you had a good experience at our dealership. Chapman Dodge Chrysler Jeep RAM

Helpful
April 04, 2023

This dealership has some of the best service I’ve had. My truck needed service and Enrique Henry Real treated me quickly, professionally and kept me informed at every step of the service. Great work to ev More

by kennymartinez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Henry Real
Report | Print
Apr 05, 2023 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Kenny We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. Chapman Dodge Chrysler Jeep RAM

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August 08, 2022

I had the best experience! !! at this dealership. Kody Kildea work hard on making sure I had all I need to have a good understanding about the payments and coverage. He was very More

by Pat
Recommend Dealer
Yes
Employees Worked With
Sal was the young man that took me out on our test drive. He was very good with numbers and understanding that I would not stop until I found a vehicle that fit my pocket. Five stars for him as well
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Aug 09, 2022 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Pat, Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Dodge Chrysler Jeep Ram Yuma

Helpful
May 06, 2022

Bought my Ram dodge I’m very happy The service there was excellent I highly Recommend. Jojo answered all our question an explain all details an the manual book it has a other small book with all simp More

by charlysmom2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Juarez
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May 09, 2022 -

Chapman Dodge Chrysler Jeep RAM of Yuma responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman DCJR Yuma

Helpful
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